Sales & Customer Service Executive

2 weeks ago


Johor Bahru, Johor, Malaysia Mr. Clean Hygiene Solutions Sdn Bhd Full time

Job Overview:

We are seeking a dynamic and customer-focused individual to join our team as a Sales & Customer Service Executive.

In this role, you will play a key part in ensuring exceptional customer satisfaction while also driving sales for our cleaning and repair services.


Responsibilities

Customer Service:

  • Respond promptly to customer inquiries via phone, WhatsApp, FB messenger, and inperson with good command of at least 3 main languages in Malaysia.
  • Provide accurate information about our products & services.
  • Address and resolve customer concerns or issues efficiently.
  • Maintain a high level of professionalism and courtesy in all customer interactions.

Sales:

  • Actively promote to new and existing customers.
  • Identify sales opportunities and effectively communicate the value proposition of our services.
  • Meet or exceed monthly sales targets.
  • Collaborate with the technician team to ensure smooth scheduling and good customer experience.
  • Assist in scheduling appointments and coordinating service requests.

Administrative Tasks:

  • Maintain accurate and uptodate customer records.
  • Arrange working schedule for onsite working staff

Qualifications:

  • Good command of Chinese, English and Malay language in both writing and speaking.
  • Responsive to inquiry and can response in realtime
  • Good attitude and courtesy characteristic are compulsory.
  • Fast learner and humble
  • Good communication and interpersonal skills.
  • Ability to work independently and collaboratively in a team environment.
  • Excellent organizational and multitasking abilities.
  • Familiarity with problem solving skills
  • Familiarity with Johor Bahru map and travel distance will be an advantage
  • Diploma or degree holder

Benefits:

  • Low basic salary plus high commission payoff structure to make sure your every additional effort counted.
  • Very light working at home is possible on Sunday or public holiday for additional salary. Workaholic will be considered first.
  • Opportunities to learn online marketing, electrical & mechanical knowledge of home appliances, customer serving skill, computer skill & etc
  • Easy to communicate and play around as all staffs are young, cheerful and positive minded.

How to Apply:

Pay:
RM3, RM4,000.00 per month

Benefits:

  • Professional development

Schedule:

  • Fixed shift

Supplemental pay types:

  • Commission pay

Education:

  • Diploma/Advanced Diploma (preferred)

Language:

  • Mandarin (preferred)
  • English (preferred)

Location:

  • Johor Bahru (preferred)


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