OTC Customer Service Specialist

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia MEXC Global Full time
Hello MEXC is looking for an OTC Customer Service Specialist. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for

Why us?

  • Competitive salary + bonuses
  • Career advancement
  • Various benefits and support from the company
  • Friendly team

Responsibilities:

  • Resolve customer issues and disputes in a timely and efficient manner, escalating complex cases to the appropriate teams when necessary.
  • Collaborate with internal teams, including compliance, operations, and technical support, to address customer concerns and improve service quality.
  • Guide clients through the process of buying, selling, and transferring cryptocurrencies on our platform, offering insights and support as needed.

Job Requirements:

  • Fluent in Mandarin and English
  • Strong business sensitivity and able to master basic business after receiving training. Financial related knowledge and experience is preferred;
  • Ability to selfmanage and work independently in a fastpaced environment with constant changes;
- good communication, good expression skills, affinity, hard-working, good pressure-bearing ability;

Salary:
From RM8,000.00 per month

Experience:

  • Blockchain: 1 year (required)
  • Customer service: 1 year (required)

Language:

  • Mandarin (required)
  • English (required)


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