OTC(P2p) Customer Service Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia MEXC Full time
Hello MEXC is looking for an OTC Customer Service Specialist. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for

Why us?

  • Competitive salary + bonuses
  • Career advancement
  • Various benefits and support from the company
  • Friendly team

Responsibilities:

  • Resolve customer issues and disputes in a timely and efficient manner, escalating complex cases to the appropriate teams when necessary.
  • Collaborate with internal teams, including compliance, operations, and technical support, to address customer concerns and improve service quality.
  • Guide clients through the process of buying, selling, and transferring cryptocurrencies on our platform, offering insights and support as needed.

Job Requirements:

  • Fluent in Mandarin and English
  • Strong business sensitivity and able to master basic business after receiving training. Financial related knowledge and experience required;
  • Ability to selfmanage and work independently in a fastpaced environment with constant changes;
- good communication, good expression skills, affinity, hard-working, good pressure-bearing ability;

Pay:
RM4, RM8,300.00 per month

Application Question(s):

  • Do you have crypto knowledge or trading experience?

Language:

  • Chinese (required)


  • Kuala Lumpur, Kuala Lumpur, Malaysia MEXC Global Full time

    Hello MEXC is looking for an OTC Customer Service Specialist. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking forWhy us? Competitive salary + bonuses Career advancement Various benefits and support from the company Friendly teamResponsibilities: Resolve customer issues and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MEXC Full time

    Hello MEXC is looking for an P2P Operation Specialist. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking forResponsibilities: Handle disputes arising from P2P transactions on the platform and support users/clients with troubleshooting to resolve their issues. Constant...

  • Otc/ar specialist

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Quintus Search Full time

    Job Scope: Prepare and issue accurate and timely invoices to customers, ensuring all relevant details are included. Verify billing information against contracts, purchase orders, and delivery notes to ensure accuracy. Process customer payments efficiently, ensuring that all payments are accurately applied to the appropriate invoices. Maintain detailed...

  • Sales Manager

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia microLEAP P2P Financing Full time

    Wisma Pesaka Antah, No.6, Jalan 13/6, 46200, Petaling Jaya, Selangor, Malaysia Tel:Sales Manager, Selangor & KL - Job DescriptionAbout this Sales Manager, Selangor & KL Role:In this critical role, you will be responsible in driving growth by acquiring, growing, and retaining Investors (Lenders) and Issuers (MSME Borrowers) through effective promotion of...

  • P2p Manager

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Danone Full time

    About the job The P2P Manager is accountable for set-up and ongoing management of his/her scope in servicing the Greater China portfolio, in line with service level agreements and quality standards defined by the global DBS P2P service line lead. He/she is accountable for proper execution of group financial policies for his/her scope. He/she delivers...

  • P2p Manager

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Danone Full time

    About the job The P2P Manager is accountable for set-up and ongoing management of his/her scope of services in the region, in line with service level agreements and quality standards defined by the global DBS P2P service line lead. He/she is accountable for proper execution of group financial policies for his/her scope. He/she delivers innovation and...

  • Manager, OTC

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Michael Page Full time

    About Our Client A Global Shared Service Job DescriptionTake responsibility for developing and updating Standard Operating Procedures (SOP).* Conduct regular reviews of Service Level Agreements (SLAs), identifying potential challenges, and proposing solutions as needed.* Allocate resources and assign responsibilities within the Order to Cash (OTC) and...

  • Junior/ Senior OTC

    2 months ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyRandstad is proud to announce our collaboration with a leading Global Retailer in the FSSC transformation program. We are currently looking for an OTC talent, who will report to the OTC Manager to support Malaysia office in the day-to-day operation of the assigned subsidiaries and regions.about the jobPerform sales reconciliation and handle...

  • Junior/ Senior OTC

    4 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyRandstad is proud to announce our collaboration with a leading Global Retailer in the FSSC transformation program. We are currently looking for an OTC talent, who will report to the OTC Manager to support Malaysia office in the day-to-day operation of the assigned subsidiaries and regions.about the jobPerform sales reconciliation and handle...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

  • PTP Analyst

    2 months ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyRandstad is proud to announce our collaboration with a MNC in the FSSC transformation program. We are currently looking for PTP Analyst, who will report to the PTP Manager to support Malaysia office in the day-to-day operation of PTP processes of the assigned regions.about the jobProviding operational support for the P2P functions within the...

  • PTP Analyst

    4 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyRandstad is proud to announce our collaboration with a MNC in the FSSC transformation program. We are currently looking for PTP Analyst, who will report to the PTP Manager to support Malaysia office in the day-to-day operation of PTP processes of the assigned regions.about the jobProviding operational support for the P2P functions within the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Matrixport Full time

    ABOUT USMatrixport is Asia' fastest growing one-stop digital asset financial services platform with over $10 billion in assets under custody & management. We are over 300 strong and serve both institutional and retail customers across Asia and Europe.Our mission is to make crypto easy for everyone through our comprehensive suite of innovative and easy-to-use...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Matrixport Full time

    ABOUT USMatrixport is Asia' fastest growing one-stop digital asset financial services platform with over $10 billion in assets under custody & management. We are over 300 strong and serve both institutional and retail customers across Asia and Europe.Our mission is to make crypto easy for everyone through our comprehensive suite of innovative and easy-to-use...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Matrixport Full time

    ABOUT USMatrixport is Asia' fastest growing one-stop digital asset financial services platform with over $10 billion in assets under custody & management. We are over 300 strong and serve both institutional and retail customers across Asia and Europe.Our mission is to make crypto easy for everyone through our comprehensive suite of innovative and easy-to-use...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Michael Page Full time

    About Our Client The P2P Regional Manager is responsible for operations and strategic direction for the Procure to Pay (P2P) function, which includes the Procurement team and the Payments & Expense team.The role ensures efficiency of P2P operations, with a focus on streamlining, simplifying, and leveraging technology for greatest utility across the entire...

  • P2p Specialist

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Informa Global Support Full time

    Company DescriptionInforma is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally.Informa's leading brands and expert teams create...

  • F&a P2p

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Go-Get Data Consultancy Full time

    " - 7 years of experience in a BPO environment preferably Retail/CPG Industry Any bachelor's degree from a recognized institution End to End understanding of Master data, Agreements, Amendments, Pricing, licensee, pricing sheets, reports etc Problem solving and analytical skills. Proficient MS skills Customer / Client facing experience preferred"5 years of...

  • Customer Service

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full time

    Become a product expert that help customers for best solution. Delivery High End customer service to clients Should be active on Social media so could understand the customer's concern.Requirements: Basic understanding of PC & mobile device troubleshooting 1 to 2 years of experience in customer service with 1 year in a Tech support process is preferred....