Sales Consultant

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia TDCX MALAYSIA SDN. BHD Full time
Are you a Sales Consultant Rockstar who wants to be part of our team for one of the biggest High-End Hospitality Account in the world? Are you passionate, driven, and can deliver outstanding customer service experience?

We are looking for a Sales Consultant to join our growing family. Come home and start your #BeHappier journey with TDCX today

Top reasons to work here:

  • Attractive Remuneration (Fixed, variables & benefits)
  • Comprehensive Insurance & Medical coverage
  • Premium workspaces
  • Career Development Program
  • Fast Track Career Progression


Walk A Mile
  • Job rotation & Enrichment
  • Engagement & Recognition Programs like appreciation day, digitalized games and contest, free food day, raffles, birthday treats, anniversary gifts, and much more
  • Wellness & Health Program
  • Diverse & Inclusion culture
  • Employee Assistance Program (Counselling)
  • Staff Appreciation & Recognition Programs

What is your mission?

  • Ensure a thorough support and followup at all stages of the Customer Relations
  • Answering incoming calls and enquiries for booking information requests, including general information requests on campaign facilities, booking requests and quote requests.
  • Handling and qualifying incoming complaints, ensuring that the service provider's agents provide all reasonable assistance and information to Client in order to solve them or in specific cases.
  • Handling outbound call campaigns provided the campaigns are given sufficient and adequate advance notice to TDCX.
  • Transform Direct (Individual customers) & Indirect (agencies) traffic into sales and provide a high quality of customer service.
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO Quality Management System of TDCX.

Who are we looking for?

  • Applicants must be willing to work in KL Sentral
  • Must be able to work 6 days in a week
  • Excellent verbal and written communication skills in English.
  • Possess a serviceoriented mindset with excellent telephone etiquette
  • Independent and selfmotivated
  • Excellent attention to detail
  • Preferable with 1 year of working experience in the related field is required for this position.

Who is TDCX?


We serve some of the world's best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan and Spain.

We specialize in perfecting our client's customer experience and elevating their sales.


We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.


Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions.

Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.


Job Types:
Full-time, Permanent

Salary:
RM3, RM4,500.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Fixed shift
  • Rotational shift
  • Weekend jobs

Supplemental pay types:

  • Attendance bonus
  • Commission pay
  • Performance bonus

Application Question(s):

  • How many years of Hospitality industry experience do you have?

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

  • Sales: 1 year (required)
  • Customer service: 1 year (preferred)

Language:

  • Mandarin (preferred)
  • English (required)
  • Thai (preferred)

Ability to Commute:

  • Kuala Lumpur (required)

Ability to Relocate:

  • Kuala Lumpur: Relocate with an employer provided relocation package (required)

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