Manager - Event Service

2 weeks ago


Kuantan, Pahang, Malaysia Hyatt Regency Kuantan Resort Full time

HYATT REGENCY KUANTAN RESORT

  • Manager
  • Event Service_

Administration

  • Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
  • Oversees the preparation and update of individual Departmental Operations Manuals.
  • Ensures all Event Service Standards are implemented and adhered to.

Customer Service

  • Follows Event Standards for customer service
  • Oversees relevant Event Service Leaders, checking on the progress of each Event as they strive to meet and exceed the guest's expectations.
  • Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
  • Ensures that associates also provide excellent service to internal customers in other departments as appropriate.

Financial

  • Maximises associate productivity through the use of multiskilling, multitasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
  • Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
  • Assists with the preparation of the annual Food and Beverage Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of associates.

Marketing

  • Assists Event Sales in identifying market needs and trends.
  • Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel's operations remain competitive and cutting edge.
  • Continuously seeks Marketing and Public Relations opportunities to increase awareness and ultimately business.

Operational

  • Ensures that minimum brand standards have been implemented.
  • Works closely with other Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Ensures that Event Service associates work in a supportive and flexible manner with other departments.

Benefits

  • Night Allowance
  • 2 Off Day Per Week
  • Duty Meal ,Meal Provided
  • Outpatient Medical
  • Hotels Worldwide Staff Room Rate Discount

Benefits:

  • Maternity leave
  • Meal provided

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Night shift

Ability to commute/relocate:

  • Kuantan: Reliably commute or planning to relocate before starting work (required)

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