Customer Service

2 weeks ago


Kuantan, Pahang, Malaysia Happy Days Agency Sdn Bhd Full time

Duties and Responsibilities including following:

  • Managing a team of customer relationship management staff.
  • Supervise day-to-day operations in the customer relationship management department.
  • Respond to customer service issues in a timely manner.
  • Create effective customer relationship management procedures, policies, and standards.
  • Develop customer satisfaction goals, improve services and coordinate with the team to meet them on a steady basis.
  • Monitor customer relationship management overall operation, identify issues and develop action plan to resolve the issues.
  • Collect the feedbacks from the customers, improve the quality of service to the customers and optimize customer service quality in all aspects.
  • Data analysis and prepare relevant reports to the Management.
  • Liaise with company management to support and implement growth strategies.
  • Maintain a professional workspace and workflow.
  • Evaluate agent and representative performance.
  • Hire and train new customer service agents.
  • Organize and compile Lampiran A documents and customer receipt for KPKT audit.
  • Generate Lampiran B and B1 for yearly submission for finance department to audit.
  • Maintain filling of customer agreement, organising all documents for internal audit.
  • Attained knowledge of KPKT requirements and able to handle auditor's expectations and
questionnaire assertively.

  • Control resources and utilize assets to achieve qualitative and quantitative targets.
  • Maintain an orderly workflow according to priorities.
  • Ensuring all office maintenance duty is completed (ex: air-con maintenance, tracking of
stationary supplies etc.), working closely with Admin Department.

Additional notes:
You are required to come to PJ for training.

The company will fully cover your travel and accommodation expenses.

Pay:
RM1, RM3,000.00 per month

Education:

  • STM/STPM (preferred)

Language:

  • Bahasa (preferred)

Ability to Relocate:

  • Kuantan: Relocate before starting work (preferred)

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