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Customer Support
2 weeks ago
If you are looking for a full-time job, do not want to engage in cold sales, strive for a stable guaranteed income, then this vacancy is for you
Requirements:
- Strong command of English;
- Diploma or higher;
- Excellent communication and problemsolving skills;
- A positive and professional demeanor;
- Goaloriented focus;
- Experience in Call-Center, Customer Service is preferred.
Responsibilities:
- Providing a high quality customer support by maintaining communication with our clients and taking care of their inquiries, feedback and complaints through various channels like live chat and outbound calls.
- Online support to drivers in the mobile app registration process, daily update of CRM database.
- Monitoring violations of the service rules and delivering timely and accurate feedback to the internal teams to improve our service and overall customer satisfaction.
Benefits:
- High basic salary, yearly evaluation and increment;
- SOCSO and EPF contributions;
- Free online training program from the first day of working;
- Techsavvy environment: corporate Customer Relationship Management software, corporate messenger, news blog;
- Compact and well equipped office near Kuantan City Mall, working schedule: Monday to Friday, 09.00am06.00pm;
- Annual leaves & sick leaves;
- Overtime claim;
- Career growth opportunities.
Salary:
From RM2,200.00 per month
Supplemental pay types:
- Overtime pay
- Yearly bonus
Application Question(s):
- What is your current English level?
- Are you currently living in Kuantan, Pahang?
- Required notice period?
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