Customer Support

2 weeks ago


Kuantan, Pahang, Malaysia PT. Teknologi Perdana Indonesia Full time
We are one of the leading players in the fast-growing e-hailing services industry. Our mission is to provide convenient, reliable, and safe transportation solutions to our customers. With our innovative technology and commitment to excellence, we are reshaping the way people travel in Malaysia.

If you are looking for a full-time job, do not want to engage in cold sales, strive for a stable guaranteed income, then this vacancy is for you

Requirements:

  • Strong command of English;
  • Diploma or higher;
  • Excellent communication and problemsolving skills;
  • A positive and professional demeanor;
  • Goaloriented focus;
  • Experience in Call-Center, Customer Service is preferred.

Responsibilities:

  • Providing a high quality customer support by maintaining communication with our clients and taking care of their inquiries, feedback and complaints through various channels like live chat and outbound calls.
  • Online support to drivers in the mobile app registration process, daily update of CRM database.
  • Monitoring violations of the service rules and delivering timely and accurate feedback to the internal teams to improve our service and overall customer satisfaction.

Benefits:

  • High basic salary, yearly evaluation and increment;
  • SOCSO and EPF contributions;
  • Free online training program from the first day of working;
  • Techsavvy environment: corporate Customer Relationship Management software, corporate messenger, news blog;
  • Compact and well equipped office near Kuantan City Mall, working schedule: Monday to Friday, 09.00am06.00pm;
  • Annual leaves & sick leaves;
  • Overtime claim;
  • Career growth opportunities.

Salary:
From RM2,200.00 per month

Supplemental pay types:

  • Overtime pay
  • Yearly bonus

Application Question(s):

  • What is your current English level?
  • Are you currently living in Kuantan, Pahang?
  • Required notice period?


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