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Customer Service Planner
2 weeks ago
We are looking for a motivated, dynamic Service Planner, also known as Customer Service cum Planner to join our team.
Your responsibilities will be to plan customer's service appointment, assigned and coordinate with serve team to create optimal service schedule.
To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.In this role you will be responsible for:
- Plan customers' service appointment and coordinate with service team to create optimal schedule
- Ensure all data is input onto the inhouse system accurately and efficiently
- Follow up with service team to ensure no service backlogs
- Analyse service team capacity data for service schedule improvement
- Compile service reports and invoice to customer upon request
Requirements:
- Minimum STPM/Diploma/Degree holder in any field
- Experience in Customer Service is an added advantage
- Has a valid driving licence & own transport for daily commute to workplace
- Good communication skills and has the ability to communicate fluently on the phone
- Good planning and organisational skills with attention to details
- Ability to priorities tasks with effective time management
- Able to handle timelines without affecting quality of work
- Customeroriented & resultdriven
Highly Desirable:
- Excellent attention to detail and negotiation skills
- Ability to do multitasking job
- Versatility to build rapport with people at all levels
- Multilingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
- Commercially focused acumen
Benefits:
Rewards and Benefits
- Attractive base salary
- Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
- Outpatient & Specialist Coverage
- Dental & Optical Coverage
- Additional Retirement benefits
- Staff Purchase Plans
You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results.
Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination.
We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.
Location of this branch:
50 & 52, IM 3/2, Mahkota Industrial Park, Bandar Baru Indera Mahkota, 25200 Kuantan, Pahang
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