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Viewer Experience Advocate
2 weeks ago
Role Description
Streaming Services Viewer Experience (Customer Support) team is seeking a Viewer Experience Advocate who will be an exceptional addition to our Viewer Experience team.
As a Viewer Experience Advocate, you will be the first point of contact for viewers and a critical brand ambassador.
The right person for this role is enthusiastic at addressing our customers' needs and ready to take on new challenges.
If you are someone who enjoys delivering world class customer service, then this is a great role for you.What You Will Do
- Give accurate and realtime responses to viewer inquiries.
What To Bring
- Experience using Windows Operating Systems, Microsoft Excel, Word and Google Docs.
- Excellent in typing, phone, and computer navigation skills.
- Good comprehension and documentation skills.
- Familiarity with digital streaming services and devices.
- Have a positive, cando attitude. You're flexible and have no problem quickly switching gears to better accommodate the needs of our viewers or our team.
- Communicate effectively and professionally with others, from viewers to fellow advocates.
- Strong time management skills to ensure productivity in alignment with department standards.
- Value accountability across the board and take ownership of issues from start to finish.
- Flexible schedule (40 hours per week) with availability to work overtime when needed. We are open 365 days a year (open holidays) with 24hour support.
- Must have access to dependable transportation.
- High school diploma, plus one or more years of experience in customer service.
Nice-To-Haves
- Proficiency in the following tools: Microsoft Outlook, Salesforce, JIRA, Chrome, Cornerstone, Streaming Website.
- Ability to maneuver effortlessly through various digital communication channels to provide viewers with prompt,
- Courteous and accurate information.
- Able to multitask and have strong interpersonal skills.
- Demonstrates clear and concise communication.
- Maintains poise and professional attitude during high volume.
- Minimum six months previous experience in a customer service or technical support role in a call center.
AJWH
Job Types:
Full-time, Permanent
Salary:
RM8, RM9,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
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