Service Recovery Team

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Transcosmos (M) Sdn Bhd Full time

You may refers below for the job description:

  • Available to join on 22nd April 2024 (After Raya).
  • Handling escalated cases by Level 1 representatives where service recovery is needed.
  • Provide postescalation feedback and corrective action plan, to ensure a high level of customer satisfaction and quality with mínimal escalations.
  • Provide clear and concise documentation of call cases.
  • Meeting adherence requirements as scheduled.
  • Good communication in English as we are handling multiple countries.

Terms:

  • The said position is under 12 months (Renewable contract).
  • Annual Leave Entitlement.
  • EPF/SOCSO/EIS.
  • Panel clinic coverage.

Other details:

-
Working day:5 working days work with 2 days off. Off Days on rotational basic
-
Working location:Menara Public Bank 2, Jalan Raja Chulan Kuala Lumpur.

Job Types:
Full-time, Contract

Contract length: 12 months

Salary:
RM2, RM3,200.00 per month

Benefits:

  • Health insurance
  • Professional development

Schedule:

  • Day shift
  • Night shift
  • Rotational shift

Supplemental pay types:

  • Attendance bonus
  • Performance bonus

Application Question(s):

  • Do you have working experience with Transcosmos Malaysia? (Yes / No)
  • How many years of experience do you have in Call Center Customer Service?
  • Are you able to commit for 24/7 rotational shift? (Yes / No)
  • If selected, are you able to join on 22nd April 2024? (Yes / No)
Expected Start Date: 04/22/2024

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