Recoveries Team Leader

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia EZYPAY Full time

Key Responsibilities:

  • Team Leadership
  • Supervise and mentor a small team, fostering a collaborative and highperformance work environment.


Meeting Deadlines
  • Manage and prioritize tasks to meet strict deadlines, ensuring timely resolution of recoveries and chargebacks.


Attention to Detail
  • Demonstrate a meticulous approach to work, meticulously examining details to identify discrepancies and discrepancies in financial transactions.


Exceptional Communication Skills
  • Exhibit outstanding verbal and written communication skills in English to effectively liaise with internal teams, external stakeholders, and clients.
  • Debt Recovery & Chargeback Management
  • Utilize previous experience in debt recovery and chargeback management to resolve disputes, negotiate effectively, and recover funds efficiently.


Negotiation Skills
  • Utilize strong negotiation skills to mediate disputes, ensuring mutually beneficial outcomes for the organization and clients.


Excel Proficiency
  • Possess intermediate to advanced skills in Excel, utilizing spreadsheets for data analysis, reporting, and financial tracking.


Cross-Team Collaboration
  • Collaborate effectively with multiple teams and stakeholders, fostering positive working relationships to achieve shared objectives.
  • Process Creation & Documentation
  • Develop and document efficient and standardized processes related to recoveries and chargebacks, ensuring clarity and consistency in operations.

Qualifications:

  • Bachelor's degree in a relevant field preferred.
  • Previous experience in debt recovery and/or chargeback management.
  • Proven experience in managing a small team, meeting deadlines, and handling complex financial transactions.
  • Exceptional English language proficiency and communication skills, both verbal and written.
  • Negotiation skills and ability to handle difficult situations with tact and diplomacy.
  • Intermediate to advanced Excel skills for data analysis and reporting.
  • Experience in creating and documenting processes for operational efficiency.
  • Ability to collaborate effectively across multiple teams and stakeholders.
  • Previous experience in the financial services/payments industry is highly desirable.

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