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End User Computing Technical Lead Analyst

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia The Cigna Group Full time

End User Computing Technical Lead Analyst:

What does a normal day involve?:

  • Coordinate with colleagues and peers in Cigna's US Enterprise Infrastructure Team
  • Proactively monitor and resolve infrastructure service issues prior to escalation.
  • Ensuring Service Now incident, requests, problem and change records are proactively updated.
  • Participate in change activity that may be scheduled out of hours
  • Manage and technically drive project deliverables and initiatives to completion, working with key stakeholders and project managers to implement the solutions
  • Adhering to Information Protection Policies and Business Continuity Plans
  • Follow operational processes and policies
  • Ensuring 24x7x365 operation (on Call Rota)

You will have experience with:

  • Microsoft SCCM for OS and Application Deployment
  • Microsoft Windows 10/11 Troubleshooting
  • Microsoft O365 Troubleshooting.
  • Service Now Change and incident management workflow
  • Service and customer centric mindset

It would be great if you've had experience with:

  • Virtual Desktop Infrastructure (Citrix)
  • Automation experience with PowerShell
  • Nutanix HCI
  • Agile Project Management Methodology


 JAMF
  • Apple Enterprise Mgmt. solution
  • Stratodesk Thin Client Technology
  • ITIL Certifications

About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life.

We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.

Join us in driving growth and improving lives.