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Content Risk Management Analyst

3 months ago

Malaysia Lazada Full time

Location:

Malaysia

  • Department: Security & Risk Management
  • Location: Malaysia
  • Team and Role Introduction:
  • The Assortment, Content & Ads Governance Team (ACAG team) is part of the Lazada's Risk and Security, and it is charged with the mission of developing a comprehensive strategy for Lazada with regard to assortment and content, so as to foster a healthy and safe e-commerce environment for our users.

The role is responsible for developing and implementing proactive strategies and operational processes to protect users from UGC/AIGC risks (Prohibited, Offensive, and Sensitive content).

You will have access to analytical tools to develop and implement strategies and solutions using data-driven methodologies to mitigate the risks associated with platform content.


Responsibilities:

  • Develop a deep understanding of the Company and customer and seller journey including registration, KYC, browsing, order placement, cancellations, fulfillment, delivery confirmation, payment, returns and refunds, etc.
  • Work closely with internal stakeholders including legal, policy, commercial and category teams, and external stakeholders including regulators.
  • Work with large data sets to analyze patterns, trends, and modus operandi of UGC/AIGC Risk issues (as well as merchants who perpetrate these issues).
  • Make datadriven recommendations on prioritizing controls for UGC/AIGC safety and compliance.
  • Collaborate with technology counterparts to build machine learning models and algorithms to detect UGC/AIGC risks on the platform.
  • Operate the risk engine, including the creation and continuous evaluation of rules to prevent and detect UGC/AIGC risk.
  • Capture and communicate findings with internal and external stakeholders through dashboards, periodic reports, and presentations.

Job Requirements

  • Requirements/Qualifications(must have):
  • Bachelor / Postgrad degree in applicable field of study; Finance, Business, Accountancy, Computer Science, Math, Statistics, etc.
  • At least 5 years of experience in risk analytics, business intelligence, forensics, or other related roles in the technology, financial, or consulting industry
  • Experience in ecommerce or trust & safety is preferred
  • Strong interest and passion in the area of consumer protection and product compliance
  • Knowledge of SEA safety & compliance requirements, product compliance process, etc. is a plus
  • Able to work in a crosscultural environment
  • Strong customerfirst mindset
  • Excellent written and verbal communication
  • Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations and drive actions
  • Working knowledge of SQL to extract and analyze large data sets is required
  • Ability to code in other programming languages (i.e Python, R) is a plus
  • Ability to manage ambiguity and thrive in a fastpaced working environment