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Sales Coordinator

3 months ago

Setia Alam, Malaysia Marriott International, Inc Full time

Job Number

Job Category Sales & Marketing

Location Courtyard Setia Alam, No 6 Jalan Setia Dagang AH U13/AH, Setia Alam, Selangor, Malaysia VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY
Provides sales support to the Sales organization, as well as individual hotels.

Serves a bench function to account for staffing changes resulting from turnover, leaves of absence, or extended vacation leave for property and sales executives.

Supports sales for new hotel openings, renovation and repositioning and sales support for priority hotels identified by the regional team.

Drives customer loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

Required:

  • High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR

  • 2year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

Preferred:

  • University degree in Business Administration, Marketing, Hotel and Restaurant Management.
  • Lodging sales experience.
  • Account management experience.
  • Multibrand experience
  • Marriott sales systems experience (e.g. SFAWeb|CI, MRDW, MarRFP)

CORE WORK ACTIVITIES

Managing Sales Activities

  • Performs all duties of the Senior Sales Executive or Destination Sales Executive based on assignment due to absence/vacancy at the property.
  • Provides sales support to the Sales organization, as well as individual hotels.

  • Serves a bench function to account for staffing changes resulting from turnover, leaves of absence, or extended vacation leave for property and sales executives.

  • Achieves group revenue goals by responding to incoming group opportunities for the property that are over sales office peak room parameters.
  • Understands the overall market (e.g., competitors' strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them.
  • Closes the best opportunities for the property based on market conditions and property needs.
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  • Partners with Sales to identify new group/catering business and achieve personal and property revenue goals.
  • Assists with selling, implementation and followthrough of group sales promotions.
  • Attends pre
- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.

  • Coordinates and executes all site inspections/visits on property for Account Executives, Group Sales Managers, and Remotes.
  • Provides coordination support for site inspections executed by onproperty sales associates.
  • Partners with account/selling manager to develop creative aspects of site visit.
  • Gathers all important customer data from account/selling manager in order to plan appropriately (e.g. customers goals, specific needs, key account info, etc.)
  • Prepares all sales and operational staff for upcoming site inspections.
  • Understands competitor's strengths and weaknesses in order to differentiate Marriott from the competition during the site visit.
  • Provides expert knowledge on local destination (e.g., local attractions, events, etc.)
  • Provides sales support for individual properties during preopening and renovation timelines.
  • Coordinates with all sales channels to educate selling engines on property attributes and business needs.
  • Verifies echannels and websites are updated with accurate detail about the property.
  • Provides other sales support as needed, upon direction from General Manager (GM) or sales leadership, within the overall sales strategy
  • Under direction of sales leadership, drives sales to identified property.
  • Partners with Business Development and Sales team to pullthrough local business from neighborhood targets and small business accounts.
  • Coordinates with account executives to pullthrough business from outofmarket accounts to identified property.
  • Understands competitive market and identifies share shift opportunities.
  • Provides temporary support for account executives and senior account executives based on assignment due to absence/vacancy on the team.
  • Understands segment strategy and customer accounts to be covered.
  • Executes strategy for assigned accounts to achieve goals of stakeholder hotels while growing revenues for Marriott outside the market.
  • Retains, expands and grows account revenue of existing accounts through total account penetration, margin management, and implementation of sales and marketing initiatives. Penetrates assigned accounts for group, transient, extended stay and catering sa