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Assistant Operations Manager

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Irkaz Holdings Sdn Bhd Full time

As the Assistant Operations Manager, you will be responsible for assisting the Operations Manager in overseeing and managing all aspects of the day-to-day operations of retail outlets, including sales, staff, stock management.

You will be leading the team to optimize the flow of goods and enhance operational efficiency and coordinate outlet expansion strategies.


Job Descriptions:

Supply Chain

  • Collaborate with buying & purchasing team to optimize sourcing & procurement excellence.
  • Develop and manage vendors and suppliers, negotiating costeffective contracts and ensuring timely delivery of goods and services.
  • Monitor and analyse performance metrics identify areas for improvement and implement strategies to enhance operational efficiency and reduce costs.
  • Ensure effective inventory management and accurate record keeping, including accurate demand forecasting, inventory optimization, timely replenishment and minimizing stock discrepancies.

Operations Management

  • Oversee and manage all aspects of retail operations, including store management, visual merchandising, inventory control, and customer service.
  • Maximise potential sales in store locations, ensuring alignment with management's expectations.
  • Develop and implement operational strategies, policies, and procedures to maximize efficiency, productivity, and profitability.
  • Lead, train and motivate staff within the retail outlets, providing guidance, coaching, and performance feedback to achieve operational targets.
  • Monitor and analyse KPIs to assess operational performance and identify areas for improvement. Take appropriate action to address issues and drive performance.
  • Collaborate with head office and crossfunctional teams, such as sales, marketing, and finance, to drive coordinated efforts and achieve company goals.
  • Address customer queries and resolve complaints in a timely manner.
  • Implement and maintain visual merchandising standards to create an appealing and customerfriendly shopping environment.
  • Develop and implement best practice SOPs for retail business excellence.
  • Ensure compliance with company policies, procedures, government licensing and legal regulations, including health and safety standards.

Strategic Expansion

  • Lead the strategic expansion efforts, including market analysis, site selection, lease negotiations, and store openings.
  • Collaborate with stakeholders to identify and evaluate potential expansion opportunities.
  • Conduct feasibility studies and develop business cases for new store locations.
  • Develop and implement expansion plans, including timelines, budgets, and resource allocation, ensuring successful market entries and sustainable growth.

Requirements:

  • Bachelor's degree in supply chain management, operations management, business administration, or a related field.
  • Proven experience in retail management role, with a track record of successfully leading and transforming operations within the retail industry.
  • Indepth knowledge of supply chain principles, practices, and industry trends, specifically within the retail sector.
  • Strong leadership skills with the ability to inspire and motivate a diverse team.
  • Proficient in using POS system software to analyze data, and manage inventory.
  • Outstanding communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
  • Proven ability to drive process improvements and implement best practices.

Job Types:
Full-time, Permanent, Freelance

Salary:
RM4, RM5,500.00 per month

Schedule:

  • Monday to Friday