Technical Support Executive

2 weeks ago


Banting, Selangor, Malaysia Wintech Metal Processing Sdn Bhd Full time
**Job Descriptions:
- **We are looking for a dedicated Technical Support Executive to assist our customers with technical issues and inquiries.

Key Responsibilities:
-


  • Monitor and oversee the daytoday operations of site / new / existing location.
  • Ensure that all facilities and amenities are in optimal condition.
  • Collaborate with the facilities management team to address any siterelated issues.
  • Regularly inspect and maintain the POD.
  • Troubleshoot and resolve any technical issues with the POD.
  • Ensure the security and privacy of our members and their belongings.
  • Respond to technical support requests from customers and address their issues promptly.
  • Collaborate with any internal / external party eg. IT support teams to resolve complex
technical issues.

  • Manage and maintain the booking and reservation / booking systems.
  • Ensure accurate and uptodate information on availability.
  • Assist customers with bookingrelated inquiries and troubleshoot any booking system issues.
  • Provide exceptional customer service to our members, addressing their technical concerns with professionalism and courtesy.
  • Educate customers on how to use and maximize the available technology and facilities.

Job Types:
Full-time, Permanent

Pay:
RM2, RM3,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday
  • Weekend jobs

Supplemental pay types:

  • Overtime pay

Education:

  • STM/STPM (preferred)

Experience:

Technical Support: 3 years (preferred)

Language:

  • Mandarin (preferred)
  • Bahasa (preferred)


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