Service Advisor

2 weeks ago


Butterworth, Penang, Malaysia GOH BROTHERS MOTORCYCLES SDN BHD Full time

Responsibilities:

  • Present smart / neat personal appearance. Ensure daily housekeeping at reception area / customerrelated facilities and equipment is neat, orderly arranged and clean ensuring readiness for reception daily.
  • Ensure customer and vehicle information are accurately updated and every service order is closed immediately after completion of work. Responsible for business targets (Sales and Throughput).
  • Receive / attend to (internal & external) customer courteously, accept vehicle and assess service / repair needs, estimate and complete information required in service orders. Provide job explanation and obtain customer's prior approval/ signature before commencing any service / repair needs.
  • Perform customer care process from appointment, reception, preacceptance inspection, key in customer's repair needs, monitoring vehicle work progress, conduct final check before delivery, job explanation during delivery, and perform followup with customer after three (3) days of service/ repair.
  • Ensure all vehicles and relevant documents are completed before time promised. Reconfirm all repairs requested by customers are completed and that vehicle is returned to customer in an excellent condition.
  • Followup vehicle progress. Contact / liaise with customer on additional work/ estimate / and rescheduled of promised time where necessary.
  • Promote the sale of service labor, parts, accessories, and lubricants without overselling and ensure maximum productive hours are sold ensuring minimum idle time.
  • Represent customer's interest / concerns. Look into their service/ repairs needs and sell / promote professional services to customer, build good image of the company and enhance excellent rapport with them.
  • Ensure customer retention is maximized and complaints are minimized.
  • Process warranty claims daily and ensure the compliance of the claims submission with principal requirement
  • To prepare technical report, product quality report supplement on market problems for executive's attention.
  • Handle customer's inquiry inperson, letters / telephone calls. Perform as technical consultant, handle and resolve customer's complaints at service level and ensure all customer's files are updated daily.

Job Types:
Full-time, Permanent, Fresh graduate

Salary:
RM2, RM3,000.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift

Supplemental pay types:

  • 13th month salary
  • Performance bonus

Ability to commute/relocate:

  • Perai: Reliably commute or planning to relocate before starting work (required)

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