Customer Support Professional
2 weeks ago
Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do:
At Volvo Malaysia Sdn Bhd, you will contribute to the transformation of our company, the transport industry and society at large.
Who are you?:
Do you dream big? We do too, and we are excited to grow together.
In this role, you will:
- Carry out planning of customer requested work and overview / follow up daily work production in workshop acc. to preappointed agreements with customers.
- Obtain customer approval / agreement for work to be performed and inform estimated repair cost and delivery / pick up time.
- Submit preliminary repair order to parts team for parts preplanning and order.
- Finalize the preliminary repair order using VST. Perform elementary diagnosis with customer for preparation of repair order.
- Print and distribute the repair order with necessary check sheets attached to workshop.
- Maintain communication between mechanic/foreman and customer.
- Supervise all subcontracted jobs and create requisition for sublet work.
- Close and invoice the repair order upon job completion with relevant labour hours, sublet cost and parts.
- Ensure that the delivery order (invoice) is completed, ready and can be presented and to the customer upon collection time. To control payment code as well.
- The Service Advisor shall advise customers for any campaigns, warranty or goodwill, and any further actions that are needed
- Prepare reports to customers as and when required
- Responsible for parts pricing and discount within the dealer discount structure
- Work closely with foreman on warranty and Service agreement claim submission, accuracy and timely matter
- Any other business as assigned by supervisor.
Ready for the next move?:
Who we are and what we believe in
At
Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society.
At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead.
Join us, together we move the world we want to live in.-
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