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IT Support Specialist

3 months ago

Butterworth, Penang, Malaysia allstaff Full time
Perai, Penang

  • MYR

Qualifications:

  • Diploma, Degree in Computer Science or equivalent

Requirements:

  • Experience in a customer support environment
  • Experience in a Manufacturing environment
  • 2+ Years of working with Cloud platforms
  • 2+ years of support Linux based systems
  • Coding and development skills (2+ Years)
  • Cloud Platform solutioning
  • Technical knowledge and ability to troubleshoot across multiple IT infrastructure disciplines
  • Knowledge of manufacturing systems

Job Descriptions:

  • Ensure local manufacturing and operations are proactively supported and do not experience a shutdown due to any computer systems issues
  • Support local project initiatives which require IT involvement as directed by local site management and Operations leaders that meet standards for PCN and Business Network
  • Continued hunger to find opportunities to introduce new ways to deliver better results using NextGen technologies and services
  • Technical lead for setup of all local Site Equipment while additionally recommending '" via standards '" optimal solutions (don't be an order taker, be an engaged partner)
  • Utilizes the internal Compass helpdesk to help manage customer engagements and requests
  • Assures regional projects adhere to corporate standards, documenting exceptions and presenting to management
  • Provides regional management with ongoing updates
  • Responsible for Relationship Management with other internal groups
  • Coordinate plans and activities that involve the maintenance and set up of the local infrastructure
  • Operates as local support for server, storage and network activities at the site and acts under direction from KGS regional group regarding these activities (when Corporate team unable to resolve)
  • Be part of global support team provide remote support in IT operations and projects
  • Communicates system activities to management and other departments affected by the network performance
  • Partner with OT Engineers to better understand how IT and OT align to achieve LineofBusiness deliverables