Customer Service
7 months ago
1. Responsible for managing company social platforms such as Facebook with posts, images, poster, videos, responding to Facebook comment and messenger. 2. Manage incoming phone calls and enquiries. 3. Identify and assess customers’ needs to achieve satisfaction. 4. Build sustainable relationships and trust with customer accounts through open and interactive communication. 5. Provide accurate, valid and complete information by using the right methods/tools. 6. Handle advisor complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution. 7. Keep records of advisor interactions, process customer accounts and file. 8. Inform and follow up with advisors about pending trust deed documents. 9. Follow up with advisors to return two copies of trust deed signed by settlor to DDG office. 10. Send delivery waybill and inform advisors that the trust deed will be courier out. 11. Inform advisors to order name card, communicate with name card printer company on name card related issue, send name card order and hand-over name card to advisors when name card is ready. 12. Share video links by PR Media to five WhatsApp group chat - DDG Advisors, DDG Leaders, DDG Academy, DDG Pioneer and DDG Office. 13. On board new active advisors with first case to DDG Advisors WhatsApp group chat.
DDG is a conglomerate with diversified business interests in Estate & Trust Planning, Education, Information Technology, Media, Hospitality, and Financial Services.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
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Customer Service
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Customer Service Officer
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Customer Service Support
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