Customer Service Specialist
3 weeks ago
If you enjoy speaking to customers, having strong problem-solving, communication skills and have the right drive to build a great customer service driven career ahead, we have something for you
- Basic + Commission + Incentives
- Training and coaching provided
- Positive, Helpful and Young environment
**You will play an important role to**:
- Respond to customer inquiries through online channels (Telegram, Messenger, Whatsapp, Skype, Shopee, Instagram, etc).
- Be responsive and process inquiries in a timely manner.
- Assist team leader to complete the daily/weekly/monthly report.
- Cold call people using a given phone directory to promote our services.
- Deliver scripted sales pitch to the customer.
- Following up on previous customers for potential sales.
- Persuade the customer by demonstrating how our services meet their needs.
- Keep records of calls and sales and record useful information.
**To be successful in this role, you will need to have**:
- At least SPM or working experience in related fields.
- Fluent in Chinese and Malay language; basic English language.
- Willing to work in Butterworth area.
**Job Highlights**
- Medical, Dental & Vision benefits, Miscellaneous allowances.
- Young, passionate and friendly working environment.
- Outstanding career growth and personal development opportunities.
**Why join us?**
- Young & cheerful working environment with company events (team building, annual dinner, etc).
- Office pantry with free flow of coffee, tea, snacks, etc.
- Performance bonus - better performance, higher bonus.
- Yearly increment.
- Miscellaneous allowance.
- Medical, Dental & Vision benefits and various types of leaves.
- Teamwork working environment.
**Salary**: RM1,800.00 - RM2,400.00 per month
**Benefits**:
- Free parking
Schedule:
- Afternoon shift
- Monday to Friday
Supplemental pay types:
- Attendance bonus
- Commission pay
**Language**:
- Malay (preferred)
- Chinese (preferred)
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