Customer Service Support
5 months ago
Customer service support is an entry-level job. Being the face of the company, the support reps should be able to honor the company’s SLAs and ensure all assigned tickets are resolved well within the deadline. If a particular ticket is out of their scope, they must follow standard procedures to escalate it to the right team.
What is your role:
Helping customers to solve their issues/problems.
Find solutions to all customers’ needs.
Work closely with technical and arrangement team
What do you need to have for this role:
Any bachelor's degree or equivalent certificates.
Good multi-tasking, time management, and organizational skill.
Computer literate
Ability to work in shift rotation with a team
Problem-solving ability with analytical and technical skills
Excellent communication and written skill
**Salary**: From RM1,800.00 per month
Schedule:
- Early shift
- On call
- Rotational shift
- Weekend jobs
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