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Customer Relationship Management Executive
2 weeks ago
Responsibilities:
- Handle customer care support including but not limited to inbound including calls, live chat, mobile app, website, for inquiries, technical issues, complaint, feedback and etc.
- In charge of case management including receiving of information from customer, escalating information and follow up on progress.
- Maintain proper recording through Customer Relationship Management System.
- Plan and conduct customer engagement programs, as necessary, in line with the current objectives to be achieved.
- Preparations of monthly reports and use the outcome as references for future improvements.
- Escalate the feedback to relevant departments wherever applicable, to provide solutions or as guidance to structure future plans for improvement.
- Maintain good correspondence with customers, to ensure that their voices are being channeled appropriately and provide updates for applicable cases.
- Maintain good relationships with VIP customers and increase satisfaction and loyalty.
Job Requirements
- Graduates with a diploma, or bachelor's degree in any discipline.
- 12 years working experience in the Customer Service Department. Experience in the digital marketing industry is an added advantage.
- Computer literate and familiar with Microsoft Office.
- Good communication and reporting skills.
- Good problem solving skills and communication skills.
- Trustworthy and have a high sense of responsibility.
Pay:
RM4, RM5,000.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Education:
- Bachelor's (preferred)
Experience:
- Customer service: 1 year (preferred)
Language:
- Mandarin (preferred)
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