Customer Relationship Management Executive

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Henosis Sdn Bhd Full time

Responsibilities:

  • Handle customer care support including but not limited to inbound including calls, live chat, mobile app, website, for inquiries, technical issues, complaint, feedback and etc.
  • In charge of case management including receiving of information from customer, escalating information and follow up on progress.
  • Maintain proper recording through Customer Relationship Management System.
  • Plan and conduct customer engagement programs, as necessary, in line with the current objectives to be achieved.
  • Preparations of monthly reports and use the outcome as references for future improvements.
  • Escalate the feedback to relevant departments wherever applicable, to provide solutions or as guidance to structure future plans for improvement.
  • Maintain good correspondence with customers, to ensure that their voices are being channeled appropriately and provide updates for applicable cases.
  • Maintain good relationships with VIP customers and increase satisfaction and loyalty.

Job Requirements

  • Graduates with a diploma, or bachelor's degree in any discipline.
  • 12 years working experience in the Customer Service Department. Experience in the digital marketing industry is an added advantage.
  • Computer literate and familiar with Microsoft Office.
  • Good communication and reporting skills.
  • Good problem solving skills and communication skills.
  • Trustworthy and have a high sense of responsibility.

Pay:
RM4, RM5,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Education:

  • Bachelor's (preferred)

Experience:

  • Customer service: 1 year (preferred)

Language:

  • Mandarin (preferred)


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