Customer Relationship Manager

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Viskou Technology Sdn Bhd Full time
1.

Customer Acquisition:

The CRM can focus on acquiring new customers by implementing strategies such as lead generation campaigns, referral programs, targeted marketing activities, and leveraging customer data to identify potential prospects.

The goal would be to increase the customer base and hit acquisition targets.

2.

Customer Retention:

Retaining existing customers is crucial for hitting targets, as it's often more cost-effective to retain customers than acquire new ones.

The CRM can develop and implement customer retention strategies, such as personalized communication, loyalty programs, customer satisfaction surveys, and proactive customer support.

The aim is to reduce churn, increase customer loyalty, and meet retention targets.

3.
Up-selling and Cross-selling: The CRM can focus on maximizing revenue from existing customers by identifying up-selling and cross-selling opportunities.

This can involve analyzing customer data to understand their needs, developing targeted offers, and implementing strategies to increase the average order value and customer lifetime value.

The objective is to drive additional sales and exceed revenue targets.

4.

Customer Engagement and Satisfaction:
Engaging customers and ensuring their satisfaction is vital for hitting targets.

The CRM can develop and execute engagement strategies, such as personalized communications, proactive customer support, loyalty programs, and customer feedback initiatives.

By enhancing customer experience and satisfaction, the aim is to increase customer retention, referrals, and ultimately revenue.

5.

Data Analysis and Insights:
The CRM can leverage data analytics to gain insights into customer behavior, preferences, and trends.

By analyzing customer data, they can identify patterns, segment customers, and provide actionable recommendations for targeted marketing, sales strategies, and customer engagement.

This data-driven approach can contribute to hitting targets more effectively.

6.

Process Optimization:
The CRM can focus on streamlining and optimizing internal processes related to customer management.

By identifying and implementing improvements in data entry, lead qualification, sales workflows, and customer support processes, they can enhance operational efficiency and effectiveness.

This, in turn, can contribute to achieving targets by reducing manual efforts, improving response times, and enhancing overall customer satisfaction.


Salary:
RM4, RM5,000.00 per month

Benefits:

  • Additional leave
  • Cell phone reimbursement
  • Free parking
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • 13th month salary
  • Attendance bonus
  • Commission pay
  • Performance bonus
  • Yearly bonus

Application Question(s):

  • How long for your notice period from current job?
  • How much is your expected salary for this position?

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

  • Customer relationship management: 1 year (required)

Language:

  • Chinese (required)


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tanuki Solutions Sdn Bhd Full time

    Customer Relationship Management: Build and nurture relationships with new and existing customers, understanding their requirements, and proactively addressing their needs. Customer Acquisition: Identify and target potential customers through various channels, such as referrals, networking, or market research, and develop strategies to acquire new business....


  • Kuala Lumpur, Kuala Lumpur, Malaysia Two95 International Inc. Full time

    CANDIDATE MUST POSSES - compulsory licenses - IPPC, FIMM, PCE, CEILLI, TBE, etc.Key Responsibilities: Acquire and manage customer relationships by providing financial planning advice in a sales oriented environment. Manage customer relationships to increase share of wallet under the "Farmer" concept. Provide financial planning advice to customers focusing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Platinum Victory Full time

    The Customer Relationships Manager is responsible for building good relationship with customers, to execute marketing strategies, create and implement digital campaigns and secure and/or coordinate events for the Food & Beverages outlets.Responsibilities: Acquires and builds strong relationships and network with new, existing or regular customers....

  • Relationship Manager

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Affin Bank Full time

    Relationship Manager (Nationwide)Create the future with Affin You too can make a difference.We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.ACCOUNTABILITIES Manages,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia The Elite Elevators SDN BHD Full time

    We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical...

  • Relationship Manager

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Hr Plug-In Consultancy Full time

    Job Description:Sales Planning & Activities - Prepare and pro-actively execute sales plans for prospective customers from Bank's leads (LMS) and self-generated leads - Actively participate and collaborate with other sales personnel at PBC/branch/region on sales activities/campaigns for customer acquisition and retention - Prepare and provide investment &...

  • Manager, Relationship

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at usLocation: Phnom Penh, CambodiaResponsibilities; Grow a strong deposit base & customer footing via acquisition & expansion of New to Bank sole proprietorship, partnership, corporation and other businessrelated customers; Manage customer relationships to build a profitable relationship...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Henosis Sdn Bhd Full time

    Responsibilities: Handle customer care support including but not limited to inbound including calls, live chat, mobile app, website, for inquiries, technical issues, complaint, feedback and etc. In charge of case management including receiving of information from customer, escalating information and follow up on progress. Maintain proper recording through...

  • Relationship Manager

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Career Channel Sdn Bhd Full time

    Key Responsibilities: Acquire and manage customer relationships by providing financial planning advice in a sales oriented environment. Manage customer relationships to increase share of wallet under the "Farmer" concept. Provide financial planning advice to customers focusing on Wealth Management Products. Take initiative and run activities to source...

  • Relationship Manager

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Public Bank Berhad Full time

    Job Highlights- Attractive remuneration package and employee benefits Excellent career advancement opportunity A vibrant and fast-paced working environmentWe are seeking highly motivated and sales-oriented individual to join our team as a Relationship Manager.In this role, you will be:Promoting and selling Wealth Management products and providing financial...

  • Manager, Relationship

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us Location: Phnom Penh, Cambodia Job Responsibilities:Build profitable relationships with perspective customers from their portfolio to deepen and broaden our share of wallet Market priority banking products as well as crosssell other consumer banking products to new and existing...

  • Relationship Manager

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    Client Companay: Non Banking IndustryLocation: Kuala Lumpur (prefer to have own transportation)Position: PermanentRemunerations: Basic + commissionJob Scope: Calling and visiting prospects from lists provided by company and from own contacts Ascertaining prospects' financing requirement from sales calling and visiting activities Identifying interested and...

  • Relationship Manager

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    Responsibilities:1) Business Sourcing Calling and visiting prospects from lists provided by company and from own contacts2) Prospecting Ascertaining prospects' financing requirement from sales calling and visiting activities Identifying interested and qualified prospects3) Sales Closing Convincing the prospects to sign up with company and maintain longterm...


  • Kuala Lumpur, Kuala Lumpur, Malaysia FPT SOFTWARE MALAYSIA SDN BHD Full time

    Fpt Software Malaysia Sdn BhdPosition : BUSINESS ENGAGEMENTLocation : Menara Hap Seng 2Salary : Depends on experiencesCompany BackgroundFPT Software is a global technology and IT services provider with headquarters in Vietnam. We offer world-class services in a variety of fields such as Advanced Analytics, AI, Digital Platforms, Cloud, Hyperautomation, IoT,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia British Council Full time

    Account Relationship ManagerDate:27 Jun 2023Location: Kuala Lumpur, East Asia, MYCompany:British CouncilWe support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape...

  • Relationship Manager

    1 month ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    About UsWe are a digital asset-focused trust, custody, and financial technology company at the forefront of the emerging digitalization of assets. Our best-in-class custodian and near-banking layer enable previously unattainable options for payments, asset management, and access to products that can enhance financial inclusion.We are Asia's first homegrown...

  • Relationship Manager

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    About UsWe are a digital asset-focused trust, custody, and financial technology company at the forefront of the emerging digitalization of assets. Our best-in-class custodian and near-banking layer enable previously unattainable options for payments, asset management, and access to products that can enhance financial inclusion.We are Asia's first homegrown...

  • Relationship Manager

    4 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    About UsWe are a digital asset-focused trust, custody, and financial technology company at the forefront of the emerging digitalization of assets. Our best-in-class custodian and near-banking layer enable previously unattainable options for payments, asset management, and access to products that can enhance financial inclusion.We are Asia's first homegrown...

  • Relationship Manager

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Bank Islam Full time

    Req ID: 6237- Job Description:- SummaryExecute sales plans pro-actively to increase high net worth investments with Funding Societies.Responsibilities and Duties: Responsible for acquiring and deepening the investor base of the platform. Develop and manage relations with high net worth investors. Acquire a larger wallet share from existing as well as new...

  • Relationship Manager

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Talentnect Full time

    Responsibilities:Business Sourcing: Calling and visiting prospects from lists provided by the company and from own contacts.Prospecting: Ascertaining prospects' financing requirements from sales calling and visiting activities. Identifying interested and qualified prospects.Sales Closing: Convincing the prospects to sign up with the company and maintain...