IT Service Delivery Manager
2 weeks ago
Job description
Position Summary
- Act as the single point of contact to maintain strong customer relationships in terms of support cases management and reporting, preventive maintenance arrangement and presentation of reports, service performance review, execution of improvement plan and escalation management.
Responsibilities:
- Review and prepare problem cases reports and present accordingly.
- Prepare presentation deck for service performance review meetings.
- Conduct periodic service performance review meetings.
- Participate in escalated cases troubleshooting sessions for communication and reporting.
- Plan and execute preventive maintenance exercise for key customers. Prepare presentation deck and preventive maintenance reports with engineers' input.
- Build partnerships with customers and principals.
Job Requirements
- University degree / technical diploma in Computer Science, Information Technology, or equivalent.
- Min 5 years working experience in IT networking and cyber security fields.
- Good verbal and written communication skills.
- Effective time management skill and able to deal with tight deadlines and work under pressure.
- Team player with strong analytical skills and positive work attitude.
Required Skills:
- Good technical documentation writing skill.
- Good understanding of technical considerations and able to identify risks.
- Strong customer service or project management skills.
Job Types:
Full-time, Contract
Contract length: 12 months
Salary:
From RM8,000.00 per month
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)
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