Sales and Customer Support Executive

1 week ago


Puchong New Village, Malaysia THRONE CONSULTING ENTERPRISE Full time

Responsibilities:

  • Conduct product demonstrations or presentations to showcase features and benefits, persuading prospects to make purchasing decisions.
  • Close sales deals and achieve sales targets set by management.
  • Build and maintain strong relationships with existing customers, understanding their needs and preferences.
  • Address customer concerns or complaints promptly, striving to resolve issues and ensure customer satisfaction.
  • Process customer orders accurately and efficiently, ensuring all details are captured and communicated to relevant departments.
  • Follow up with customers regarding order status, delivery schedules, and payment reminders as needed.
  • Develop a deep understanding of the company's products or services, staying updated on features, pricing, and promotional offers.
  • Educate customers on product specifications, usage, and benefits, guiding them towards suitable purchasing decisions.
  • Maintain records of sales activities, including leads, prospects, and closed deals, using CRM (Customer Relationship Management) software.
  • Prepare sales reports and analysis to track performance metrics, identify trends, and provide insights for strategic decisionmaking.
  • Collaborate with marketing, product development, and other departments to align sales efforts with overall business objectives.
  • Provide feedback from customers to internal teams, contributing to product improvements and service enhancements.

Job Requirements:

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Proven experience in sales and customer support roles, with a track record of meeting or exceeding sales targets.
  • Excellent communication skills, both verbal and written, with a customercentric approach.
  • Strong interpersonal skills and the ability to build rapport with diverse customer groups.
  • Proficiency in using CRM software and other sales tools for lead management and reporting.
  • Problemsolving abilities and a proactive attitude towards addressing customer needs and challenges.
  • Ability to work effectively in a fastpaced environment, managing multiple priorities with attention to detail.

Work Location:

Puchong, Selangor.

Why Join Us:

  • Attractive salary package along with annual bonuses.
  • Enjoy a supportive team and great work environment.
  • Be part of a rapidly growing company with ample opportunities for professional development.

Pay:
RM3, RM4,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Education:

  • Bachelor's (preferred)

Experience:

  • Sales/
Sales Support: 1 year (required)

  • Customer Service/
Customer Support: 1 year (required)

Language:

  • Mandarin (preferred)
  • English (required)
  • Malay (required)

Location:

  • Puchong (required)

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