Lead Planner
1 week ago
- Reporting the planning information, both internally to Client Teams and to WFM Business Partner
- Taking care of the requirement planning and staff planning (agent schedules) of the Client Team, in such a way that optimal occupancy of the Client Team is realized, the service level agreements can be realized and the production plans are approach the best way possible
- Monitoring and anticipating on the qualitative and quantitative availability of production capacity
- Assessing and possibly adjusting the staff planning generated by the automated system, signaling details, errors and shortcomings
- Adjusting the production planning to unforeseen circumstances, requested and granted leave, sickness reports
- Approving / denying requests for leave, availability, switched shifts etc
- Publishing the schedules to the agents and the other stakeholders
- Providing additional information regarding the optimization of occupancy, in such a way that action can be taken in a timely manner
- Informing the Delivery Manager and WFM Business Partner about the necessity to adjust the forecast in case of structural deviations
- Experience with structured interviewing and accurate documentation of data collected
- Ability to synthesize input from the intelligence community, USG Departments and Agencies, and other sources into highquality, strategiclevel assessments of wholeofgovernment CT efforts
- Excellent communication skills (oral and written) and ability to convey complex ideas to others in a concise and clear manner to primarily USG personnel from a variety of backgrounds and all levels to include senior level USG officials
- Ability to manage multiple complex projects and meet deadlines
- Demonstrated ability to write analytical / assessment reports, develop seniorlevel briefing materials, and brief completed assessments
- Broad experience in the Intelligence Community working with government seniors
Job Type:
Contract
Contract length: 38 months
Salary:
From RM15,000.00 per month
Benefits:
- Cell phone reimbursement
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Day shift
- Evening shift
Supplemental pay types:
- 13th month salary
- Performance bonus
Education:
- Bachelor's (preferred)
Experience:
- Planning: 1 year (preferred)
Language:
- Mandarin (required)
- Bahasa (preferred)
Ability to Commute:
- Kulim (preferred)
Ability to Relocate:
- Kulim: Relocate before starting work (preferred)
-
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