Service Desk Japanese Speaking

1 week ago


Klang, Selangor, Malaysia JAC Malaysia Full time

Contract type:

  • Permanent
  • Location:
  • Selangor
  • Specialisation:
  • Reference:
  • PR/ Contact details:
  • Tatsu Nonogami
  • Job published:


November 14, :51

  • _Fresh graduate is welcome to apply_

JOB RESPONSIBILITIES

  • Responsible for customer portfolio within Japan, for the entire Order-ToCash process
  • Ensure orders are registered on time in the system
  • Ensure timely delivery of correct product to his/her customers; Follow up shipments and provide customer with shipping documents for import purposes if applicable
  • Provide reports on the customer order status, shipments and backorders as required
  • Manage back order situations and propose alternative solutions where possible
  • Manage all service complaints received from his/her customer (receive, register, followup and report) and ensure a professional and proactive feedback to the customer
  • Keep track of sample deliveries to his/her customers
  • Timely and accurately ensure all operational activities in ERP

JOB REQUIREMENTS

  • Experience in customer support position within a regional scope is added advantageous (fresh graduate is encourage to apply)
  • Great with English & Japanese (Read, Write, Speak, Equivalent to JLPT N2 and above)
  • PC literate
  • Attentive to details
  • Customer focused mindset
  • Good communications skills
- #LI-JACMY
- #countrymalaysia

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