Guest Services Agent

2 weeks ago


Klang, Selangor, Malaysia Mercure Kuala Lumpur Glenmarie Full time

Job Description:

  • To be thorough on all room categories, room types understand their differences and unique selling points.
  • Understand the hotels availability and block out dates and the current selling strategies.
  • Be able to use the Opera Property Management system, in particular the Reservation, Front Desk, Cashiering, Housekeeping and Report screens.
  • Ability to key in a reservation for an FIT, GIT and party guest.
  • To understand the hotels tariff, and all rate structure including retrieving rates and promotions using the Opera System.
  • To understand the hotels market segmentation, source, and origin in accordance with the AccorHotels corporate guidelines
  • To be conversant in the reservations filing system
  • To be fully conversant and comply with the Hotels credit facilities.
  • Understanding the Upsell techniques by offering the guest a higher room category then what
- has been originally booked.

  • To be thorough on all room categories, room types understand their differences and unique.
- selling points

  • Understand the hotels availability and block out dates and the current selling strategies.
  • Be able to use the Opera Property Management system, in particular the Reservation,
  • Front Office, Housekeeping and Report screens.
Work Experience

  • Minimum 1 year of relevant experience.
  • Excellent reading, writing and oral proficiency in English language.
  • Ability to speak other languages and basic understanding of local languages will be an advantage.
  • Good communication and customer contact skills.
  • Service oriented with an eye for details.
  • Ability to work effectively and contribute in a team.
  • Selfmotivated and energetic.
  • Must be wellpresented and professionally groomed at all times.

Benefits:

  • Attractive remuneration package.
  • 5 working days.
  • Talent development opportunities.
  • Corporate social responsibility activities.


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