Customer Support Agent

About the job What's the opportunity?As a Global Forwarding Agent, you will have the opportunity to directly support customer supply chains by helping to move their freight efficiently and effectively. You will interact directly with customers to build and strengthen relationships, coordinate cargo bookings, and conduct analysis to help customers maximize C....

JOB VACANCYPOSITION - CUSTOMER SUPPORT EXECUTIVELOCATION - PORT KLANGSALARY- RM Job Scope:Assist customers with booking, tracking, and managing their freight shipments.Coordinate with various departments, including operations, sales, and finance, to ensure smooth execution of customer requests.Resolve customer complaints and issues effectively and in a...

Responsibilities: Internal coordination with sales, finance, warehouse, haulage, transport, operations department and other related department and external parties to fulfil agent's or customer's requirements. Communicate and build good rapport and relationship with customers, agents, liners and coloaders. Organize workflow to meet the time frame requirement...

Job Position: Customs Entry Specialist Salary Up To RM4000 Location: Klang Job Descriptions:To prepare customs declaration forms for customs submission.To be the person handling all custom formalities with the customs and other authorities with regards to custom clearance.To check and advise clients and agents on the proper HS Codes.To advise clients on...

Associate, Business Support (GEGM Agency Distribution-Klang)Discover the GREAT in your career.As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity,...

In year 2015, Pacific Star Group is proud to establish their newest addition to the Group Star Concord Logistics Sdn Bhd in Malaysia with offices in Port Klang, Pasir Gudang and Penang. Star Concord Logistics Sdn Bhd is also supported by 39 branches and with over 370 agents worldwide. Using our group expertise and knowledge in consolidation, we are able to...

Company OverviewOur client is an established total logistics solution service provider based in Klang. It offers professional logístical solution designed to meet the various needs of importers and exporters. It prides itself with the services it provides its customers with the full backup of solid customer service and support.Responsibilities: Willing to...

A. PrimaryInternal coordination with sales, finance, warehouse, haulage, transport, operations department and other related department and external parties to fulfil agent's or customer's requirements.Communicate and build good rapport and relationship with customers, agents, airlines and co-loaders.Organize workflow to meet the time frame requirement of...

Job Responsibilities: Receive, review, verify and process documentation from customer, shipping agent, coloader, customs agent & overseas offices/agents; Inform delivering parties of customs clearance, delivery instructions and required information; Handle daily tasks, customer enquiries, inbound & outbound shipments; Work closely with customers & suppliers...

Job Descriptions Rate sourcing / quoting & sales support Attend customer's inquiries Documentation & operational jobs Liaising with overseas agents / offices Preferably with some logistics working experiencesJob Types: Full-time, Permanent, Fresh graduateSalary: RM1, RM2,800.00 per monthBenefits: Maternity leave Professional developmentSchedule: Fixed shift...

Attending to walk-in customers and phone inquiries in the branch; Opening and maintaining customer accounts for all products & services; Performing transactions for all products and services as per the Company's Standard Operation Procedure (SOP); Provide aftersales customer service and public relations support; Support branch operations and administration...

Job DescriptionUnderstand Customer operations and needs, to identify the proper level of service performance to be monitoredDecide the best approach towards the Customer in resolving operational issues, both in terms of feasibility, time schedule and cost impactInfluence Customer operational standards, proposing Helicopters sen/ice solutions (Sen/ice Plans,...

12 month contract Key Account Management Microsoft Suite Understand Customer operations and needs, to identify the proper level of service performance to be monitored Decide the best approach towards the Customer in resolving operational issues, both in terms of feasibility, time schedule and cost impact Influence Customer operational standards, proposing...

Provide continuous technical support via telephone and email related to the product Employ a high level of interpersonal and communication skills to move beyond customers frustrations and solve customers problems. Identify the level of technical knowledge and adjust technical communications to solve the customers problems. Conducting basic probing to...

Provide continuous technical support via telephone and email related to the product Employ a high level of interpersonal and communication skills to move beyond customers frustrations and solve customers problems. Identify the level of technical knowledge and adjust technical communications to solve the customers problems. Conducting basic probing to...

_Job Description_ Prepare customs declaration forms for customs submission. To be the person handling all custom formalities with the customs and other authorities with regards to custom clearance. To check and advise clients and agents on the proper HS Codes. To advise clients on duty/tax amounts. To check and advise clients, agents and colleagues on the...

BRIEFAs the Business Support Executive, the primary role includes providing day-to-day business development, coordination and operational support to ensure smooth running of the maritime operations.JOB DESCRIPTION Generate invoices to client / customer from desludging, deslopping, waste collection andwaste disposal. Prepare daily, weekly and monthly report...

Optimize customer service experience, create engaged customers and facilitate organic growth. Take ownership of customers issues and follow problems through to resolution. Establish a clear mission and initiate strategies focused towards that mission. Setup service procedures, policies and standards. Keep accurate records and document customer service...

Customer support – Online shopping merchant support Assuming APAC/Normal office hours Office mode in Cyberjaya Japanese: N2/Fluent (Local/Expats) Answer incoming calls including email and chat in a timely manner Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships...

1. Provide competitive solutions for Air/Ocean freight to CustomersBooking to liners, Airlines and liasing for shipment execution.Pre-alert customer/agents for shipmentsMonitor and clean up booking for any shortfall/cancellation.Job creation in System and issuing of Shipping documents, MAWB/MBL, HAWB,HBLFollow up any issues/inquiries from...