Freight Forwarding Customer Service Executive

2 weeks ago


Klang, Selangor, Malaysia Worldgate Express Services Sdn Bhd Full time

A.
Primary

  • Internal coordination with sales, finance, warehouse, haulage, transport, operations department and other related department and external parties to fulfil agent's or customer's requirements.
  • Communicate and build good rapport and relationship with customers, agents, airlines and co-loaders.
  • Organize workflow to meet the time frame requirement of each shipment and monitor daily shipment update on each shipment to update customers or agents timely & accurately.
  • Monitor enquiries from customer or agent has been responded promptly and acted accordingly.
  • Liaison with customers, agents, operations and service providers on all operational related matters.
  • Arrangement and handling of special requirements /ADHOC shipment.
  • Submit pre-alert to agent before the shipment date, arrange payment to co-loader / liner and submit all required documents to agent before cargo reach destination.
  • Submission of closed job task for invoicing purpose in a timely manner.
  • Prepare customer shipments delivery plan.
  • Communicate and reporting of customer's shipment status.

B.
Secondary

  • Prepare and provide monthly KPI report and customer's requested monthly report.
  • Monitor shipment and any other related records has been maintained and updated accordingly.
  • Perform any ad-hoc duties as assigned or required from time to time.

Authority

  • Authorized to hold shipment from proceeding when no payment received from customer/agent.

Pay:
RM3, RM4,500.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Puchong: Reliably commute or planning to relocate before starting work (required)

Experience:

- sea freight: 4 years (required)

Language:

  • Mandarin (preferred)

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