Freight Executive

2 weeks ago

Klang, Selangor, Malaysia RHENUS LOGISTICS SDN BHD Full time

Qualifications

  • 3 years working experience in the related field.
  • Familiar with freight forwarding industry.
  • Proficient in both English and local language(s) written and verbal communication skills.

Responsibilities

  • Ensure that Operation's functions are based on compliance agreements with company.
  • Monitor and ensure that individual KPIs are being followed strictly.
  • Coordination with carriers and coloaders at local level in terms of issues.
  • Handles Operational issues during booking, precarriage and oncarriage, response of counterpart.
  • Highlighting recurring system issues, customer requirements/SOP and change requests in coordination with next tier level.
  • Unsolved/unclear issues relating to HB/L verification, cargo declaration (AMS, AFR, ACI etc.) and shipment related disputes.
  • Able to monitor the process of shipments like monitoring uplift date, ETA/ETD and setting up respective status codes.
  • Assist customers with shipment requirements in terms of booking shipments with Airlines.
  • Supervise billing for PEN branch
  • AR and AP.
  • Updating AP in RA1 / ROCS and providing vendor's billing invoices to Finance department for payment processing
  • Data entry and data updating in operational system: RA1 / ROCS etc.
  • Preparation, collection, completion and submission of documentations and necessary paperwork during shipment handling process.
  • Constant monitoring and adjustment of shipment milestones / status codes under 100% data quality process.
  • Ensuring mandatory documentations are in respective job files.
  • Management support as instructed by and in the absence of the next tier level.
  • Work closely with Sales to handle customer's requirements and be proactive to propose solutions.
  • Engage with approved vendors and subcontractors and ensure appropriate costs are used.
  • Meeting time frame KPIs for escalations to the next tier levels for unresolved issues.
  • Update shipment status in detail to customers and overseas offices / agents.
  • To have basic understanding on ISO management system.
  • Assist in the development of safety and health rules and safe system of work.
  • Review the effectiveness of safety and health program.
  • Carry out studies on the trend of accident, nearmiss accident, dangerous occurrence, occupational poisoning or disease which occur at the place of work.
  • Report to chairman of any unsafe or unhealthy condition or practices at the place of work together with recommendations for corrective action.
  • Inspect the place of work to ascertain if there is anything prejudicial to the safety and health of person employed.
  • Review the safety and health policy at the place of work and make recommendation to the chairman for any revision.
  • Adhoc assignments as assigned by the head of department.

Specialist Knowledge and Skills

  • Possess customer service mindset and data analytical approach.
  • Highly motivated to learn new processes, receive feedback and work independently.
  • Minimal supervision to complete tasks, highly trainable and approachable.
  • Professional working attitude.
  • Extensive knowledge of local and international freight services and customs policies.
  • Local communication skills are an advantage.

Interpersonal & Communication Skills

  • Pleasant personality, resourceful, resultoriented & positive mindset in servicing various stakeholders.

Job Types:
Full-time, Permanent

Salary:
RM2, RM3,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • 13th month salary

Ability to commute/relocate:

  • Bayan Lepas: Reliably commute or planning to relocate before starting work (required)

Experience:

- freight forwarding industry: 3 years (preferred)

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