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Admin (Customer Service)
2 weeks ago
BRICK HOUSE CULTURE
We believe in transforming challenges into opportunities. Our mission is to empower businesses with innovative solutions that drive success and create lasting impact. We foster a culture by ensuring our core value (D.I.E.T)
Diversity, Integrity, Excellence and Teamwork for continuous improvement and embrace new ideas that push the boundaries of what's possible
Job Summary:
As a Community Executive, you will be the first point of contact for visitors, clients, and employees. Your primary responsibility is to create a positive and welcoming atmosphere while efficiently managing front desk operations. This role requires excellent communication skills, organizational abilities, and a customer-centric approach.
Key Responsibilities:
Office Management
- Oversee and maintain a clean and organized office environment.
- Manage office supplies and place orders as needed.
- Ensure office equipment is in working order and coordinate repairs or maintenance.
Front Desk Management:
- Greet and assist visitors with a friendly and professional demeanour.
- Answer and direct incoming calls promptly and efficiently.
- Maintain a clean and organized reception area.
Visitor and Guest Services:
- Register and announce visitors, ensuring adherence to security protocols.
- Provide information and assistance to guests, including directions and facility information.
- Manage visitor badges and access control.
Communication:
- Relay messages and announcements to relevant individuals or departments.
- Handle inquiries from clients, employees, and the public.
- Assist with the coordination of meetings and appointments.
Administrative Support:
- Assist with administrative tasks, such as sorting and distributing mail, ordering office supplies, and maintaining office equipment.
- Support various departments with clerical tasks as needed.
Multitasking:
- Manage multiple tasks simultaneously and prioritize them based on urgency.
- Maintain composure in highpressure situations.
Problem Solving:
- Resolve routine administrative and operational issues independently.
- Escalate complex issues to the appropriate personnel.
Professionalism:
- Uphold a professional and positive image for the organization.
- Demonstrate discretion and confidentiality when handling sensitive information.
Team Collaboration:
- Collaborate with other administrative staff to ensure seamless office operations.
- Communicate effectively with different departments to address inquiries and provide support.
Qualifications:
-
English proficiency is MUST:
- Diploma and above
- Proven experience as a receptionist or in a similar customer service role.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Strong interpersonal and communication skills.
- Ability to handle a fastpaced and dynamic work environment.
- Excellent organizational and multitasking abilities.
- Professional appearance and demeanour.
- Multi lingual will be added advantage
Benefits:
- Maternity & Paternity Leaves based on employment Law
- Birthday Leave
- Allowances
- Performance Incentives
- Annual leavebased on Tier and year of service
- Privilege Card for all outlets under BH Unicorn
- 20% discount for all outlets under BH Unicorn
- Free Breakfast
Salary
Junior Level:
RM 1,800 - RM 2,500
Senior Level:
RM 2,000 - RM 3,500
Job Types:
Full-time, Permanent
Salary:
RM1, RM3,500.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Supplemental pay types:
- Attendance bonus
- Performance bonus
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)
-
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