Admin (Customer Service)

2 weeks ago


Subang Jaya, Selangor, Malaysia BRICK HOUSE SDN BHD Full time

BRICK HOUSE CULTURE
We believe in transforming challenges into opportunities. Our mission is to empower businesses with innovative solutions that drive success and create lasting impact. We foster a culture by ensuring our core value (D.I.E.T)
Diversity, Integrity, Excellence and Teamwork for continuous improvement and embrace new ideas that push the boundaries of what's possible

Job Summary:

As a Community Executive, you will be the first point of contact for visitors, clients, and employees. Your primary responsibility is to create a positive and welcoming atmosphere while efficiently managing front desk operations. This role requires excellent communication skills, organizational abilities, and a customer-centric approach.

Key Responsibilities:

Office Management

  • Oversee and maintain a clean and organized office environment.
  • Manage office supplies and place orders as needed.
  • Ensure office equipment is in working order and coordinate repairs or maintenance.

Front Desk Management:

  • Greet and assist visitors with a friendly and professional demeanour.
  • Answer and direct incoming calls promptly and efficiently.
  • Maintain a clean and organized reception area.

Visitor and Guest Services:

  • Register and announce visitors, ensuring adherence to security protocols.
  • Provide information and assistance to guests, including directions and facility information.
  • Manage visitor badges and access control.

Communication:

  • Relay messages and announcements to relevant individuals or departments.
  • Handle inquiries from clients, employees, and the public.
  • Assist with the coordination of meetings and appointments.

Administrative Support:

  • Assist with administrative tasks, such as sorting and distributing mail, ordering office supplies, and maintaining office equipment.
  • Support various departments with clerical tasks as needed.

Multitasking:

  • Manage multiple tasks simultaneously and prioritize them based on urgency.
  • Maintain composure in highpressure situations.

Problem Solving:

  • Resolve routine administrative and operational issues independently.
  • Escalate complex issues to the appropriate personnel.

Professionalism:

  • Uphold a professional and positive image for the organization.
  • Demonstrate discretion and confidentiality when handling sensitive information.

Team Collaboration:

  • Collaborate with other administrative staff to ensure seamless office operations.
  • Communicate effectively with different departments to address inquiries and provide support.

Qualifications:

-
English proficiency is MUST:

  • Diploma and above
  • Proven experience as a receptionist or in a similar customer service role.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Strong interpersonal and communication skills.
  • Ability to handle a fastpaced and dynamic work environment.
  • Excellent organizational and multitasking abilities.
  • Professional appearance and demeanour.
  • Multi lingual will be added advantage

Benefits:

  • Maternity & Paternity Leaves based on employment Law
  • Birthday Leave
  • Allowances
  • Performance Incentives
  • Annual leavebased on Tier and year of service
  • Privilege Card for all outlets under BH Unicorn
  • 20% discount for all outlets under BH Unicorn
  • Free Breakfast
Aesthetic environment with feature open floor plans that encourage collaboration and communication among team members. Comfortable seating arrangements, lounge areas, and shared spaces can contribute to a more relaxed and creative atmosphere

Salary

Junior Level:
RM 1,800 - RM 2,500

Senior Level:
RM 2,000 - RM 3,500

Job Types:
Full-time, Permanent

Salary:
RM1, RM3,500.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Supplemental pay types:

  • Attendance bonus
  • Performance bonus

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (required)


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