Customer Service Executive

1 week ago


Bukit Bintang, Malaysia Smartrend Recruitment & Consultancy Full time

Job Descriptions:

  • Attend to all customer inquiries through various channel of communication
  • Provide a positive, empathetic, enthusiastic and professional service towards the customer at all times
  • Proficient in company products and services knowledge to provide accurate information to customer in a timely manner as per company regulations
  • Collect feedback and establish a healthy and professional customer relationship
  • Monitor all community comments, complaints and messages and respond accordingly
  • Maintain all work records, transaction and documents
  • Carry out any other related task assigned by the company

Job Requirements:

  • Education SPM or higher
  • Fluent language skill in Mandarin and English
  • Ability to read and write in Mandarin (China Client)
  • Typing speed of 40 words per minute (WPM) and above
  • Strong learning ability and communication skill
  • Analytical thinker with strong conceptual and problem solving skill
  • Proficient in Microsoft Office

Salary:
RM2, RM4,500.00 per month

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Bukit Bintang: Reliably commute or planning to relocate before starting work (required)

Language:

  • Mandarin (preferred)

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