Customer Service Executive

1 week ago

Bukit Bintang, Malaysia KVB Prime Asia Sdn Bhd Full time

Attend to all customer inquiries through various channel of communication
- Provide a positive, empathetic, enthusiastic and professional service towards the customer at all times
- Proficient in company products and services knowledge to provide accurate information to customer in a timely manner as per company regulations
- Collect feedback and establish a healthy and professional customer relationship
- Monitor all community comments, complaints and messages and respond accordingly
- Maintain all work records, transaction and documents
- Carry out any other related task assigned by the company

**Job Requirement**
- Education SPM or higher
- Fluent language skill in Mandarin and English
- Ability to read and write in Mandarin
- Typing speed of 40 words per minute (WPM) and above
- Strong learning ability and communication skill
- Analytical thinker with strong conceptual and problem solving skill
- Proficient in Microsoft Office

**Salary**: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Question(s):

- Are you able to read and write in Mandarin?

**Education**:

- STM/STPM (required)

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- Bahasa (preferred)
- Mandarin (required)

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