IT Infrastructure Technical Support

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia JAC Malaysia Full time

Location:

  • Kuala Lumpur
  • Specialisation:
  • Business Process Outsourcing & Global Business Service
  • Salary:


MYR16,800 (Daily)
  • Reference:
  • CR/ Contact details:
  • Rebecca Lourdes
  • Job published:


March 06, :31
  • Have experience with full administrator access rights in managing Active Directory (Azure/On-prem) and M365 (E3 & E5 License)
  • Support existing backend infrastructure including Active Directory domain & M365 portal as administrator
  • M365 products (Word/ Excel/ PowerPoint/ Outlook/ SharePoint/ Teams/ Exchange)
  • Microsoft Intune
  • Zscaler ZIA and ZPA
  • Office Wi-Fi (AP/WLC)
  • AIP, WIP and SaaS
  • Provide Technical advisory to all IT Infrastructure enquiries from Local Its
  • Provide enduser IT support to selected countries
  • Prepare and analyze statistics on server, network utilization and availability (Monitoring).
  • Maintain the necessary security controls over desktops, server, storage, network and software
  • Have experience in ITSM and familiar with its' best practices and recommendations
  • Maintain the server, network on installations, inventories, and other related duties.
  • Requirement analysis and preparation of infrastructure design document.
  • Conduct product evaluations of upgraded or of new hardware and software, identifying strengths, weaknesses, and potential benefits to the company.
  • Perform studies and benchmark new hardware/software and peripheral devices
  • Have experience working in outsourcing environment
  • Have experience with implementing new technology in service integration and project management

Level 2 & 3 Support:

  • Windows 10/1
  • Active Directory Management (Azure/Onprem)
  • M365 E3/E5 (Outlook/SharePoint/Teams/Exchange)
  • Microsoft Intune
(device/Apps/policy)

  • Microsoft Defender (Antivirus/ Endpoint)
  • Basic Networking Knowledge (General troubleshooting)
  • Azure Information Protection (AIP)
  • Windows Information Protection (WIP)
  • FreshService Ticket Tool


Zscaler
  • ZIA/ZPA
  • PowerShell
  • Microsoft Configuration Manager (MCM/MECM/SCCM)


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