Usage & Retention Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Maxis Full time
Are you ready to get ahead in your career?

  • We want to empower you turn your ambitions into achievements.
  • We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
  • Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
  • To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
Why does this job exist and why is it critical?


Usage & Retention Analyst will steer and shape the strategy to run customer lifecycle management within the Enterprise business base with the objective of driving value creation.

This involves creating the right customer propositions for identified target segments and create campaigns to drive adoption of the propositions.


What are you accountable for?- Identify key drivers, mechanics and dependencies for driving conversion, product adoption, retention and cross sell.- Develop campaigns to drive adoptions of relevant products across various segments.- Translate analytics into clear insights and actionable recommendations.- Identify customer segments for targeted marketing programs and craft customer offers and programs to deliver base revenue growth.- Interlock with segment sales for feedback and improvement on campaigns.- Analyse data and present it in a meaningful way using data visualization, data mapping and storytelling.- Support process simplification and automation of workflow for base management.- Manage device loyalty program.

What do you need for the role?

  • Formal Education_
  • Bachelor degree in a relevant field of study
  • Work Experience_
  • 56 years relevant experience in telecommunication, Product related role.
  • Experienced in working with data to generate insights and KPI tracking.
  • Skills / Knowledge_
  • Advanced knowledge in excel, good communication, logical reasoning, advanced powerpoint & presentation skills.
  • Has experience liaising and managing different business stakeholders.
  • Experience with scripting / programming tools/ data visualisation such as SQL, Power BI, Tableau.
What's next?

Maxis values diverse voices & people.

We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.


  • Retention Specialist

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Access Full time

    Sector: Customer Success- Expiry Date: 27 December 2023- Job Ref: J10774Join the Access Family and see how we make software ideas become a reality Our core value of 'Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow.We...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Thomson Reuters Full time

    Are you passionate about providing online and digital product training for legal and tax customers and/or employees to support new sales, increase customer usage, drive growth and contribute to retention targets?We are hiring for a Customer Training Specialist to serve as the "technical expert" in the online platforms to drive usage, reinforce value position...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Axi Full time

    Key Account SpecialistWho we are. Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most...

  • Operation Specialist

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Marsh McLennan Full time

    Operation Specialist - Contact CenterCompany:MMC CorporateDescription:Completes assigned tasks to contribute to the creation of customer service strategies; helps to document client needsMonitors, documents, and performs basic research for client requests, follows direction to help perform needs analysis, and performs simple usage tracking dutiesEscalates...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Armiena Group Sdn. Bhd. Full time

    Technical Sales Support Specialist Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues.Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist IIProvides documentation on product specifications and usage to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    The OpportunityOur partner, a leading global InsureTech who has been providing small businesses with the simplest way to get their business insurance sorted, is hiring for Customer Value Specialist to be part of their Manila team The team opened its doors in 2008 and now operates in Australia, the US, and New Zealand.As a Customer Value Specialist, you will...

  • Junior CRM Specialist

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Trade Quo Global Ltd Full time

    Job Title: Junior CRM Campaign Architect and Solutions SpecialistJob Description:As a Junior CRM Campaign Architect and Solutions Specialist, you will play a key role in collaborating with cross-functional teams to design and launch CRM campaigns and workflows.Your responsibilities will include mapping user journeys, optimizing campaigns for improved...

  • CRM Specialist

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia MHA Consultancy Services Sdn Bhd Full time

    CRM SpecialistJoin us as a CRM Specialist Use your analytical skills to optimize campaigns and enhance customer journeys. We seek innovative thinkers with business, marketing, or IT backgrounds. If you're passionate about customer-focused solutions, APPLY NOW Responsibilities: Conduct customer segmentation analysis to identify target groups for CRM campaigns...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Concentrix Full time

    Job Title:Customer Success Specialist (Mandarin & Cantonese Speaker)Job DescriptionThe Customer Success Specialist will work with the Global Services Organization to ensure customers get value from their hiring solutions. The Customer Success Specialist will be responsible for providing onboarding resources, encouraging strong product utilization, driving...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Concentrix Full time

    Job Title:Customer Success Specialist (Mandarin & Cantonese Speaker)Job DescriptionThe Customer Success Specialist will work with the Global Services Organization to ensure customers get value from their hiring solutions. The Customer Success Specialist will be responsible for providing onboarding resources, encouraging strong product utilization, driving...


  • Kuala Lumpur, Kuala Lumpur, Malaysia J-Recruit Recruitment Agency Full time

    Job Title: Digital Marketing SpecialistLocation: Remote WorkSalary Range: RM 5,000 - RM 9,000+Company Overview: Social Media Platform for AdultsJob Description:Join our team as a creative and experienced Digital Marketing Specialist. Your main goal will be to come up with strategies to boost our website traffic and engage users better. This position demands...


  • Kuala Lumpur, Kuala Lumpur, Malaysia J-Recruit Recruitment Agency Full time

    Job Title: Digital Marketing SpecialistLocation: Work RemotelySalary Range: RM 5,000 - RM 10,000+Company Overview: Adult version of TikTokJob Description: We are looking for a skilled Digital Marketing Specialist to join our team. The perfect candidate will be in charge of creating and implementing strategies to boost our website traffic and enhance user...

  • HR Specialist

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia TalentTag Asia Full time

    Position: HR SpecialistUnit: Human ResourceReports to: Managing DirectorJob Role:We are seeking for a passionate and experienced HR Specialist to join our clients team and lead their people-focused initiatives. This role will play a vital role in attracting, retaining, and developing top talent, shaping the company culture, and ensuring compliance with all...


  • Kuala Lumpur, Kuala Lumpur, Malaysia IT Consulting Company Full time

    Responsibilities: Monitoring and inspecting all promotion setup (price changes, voucher creation, etc) on Marketplace Platform QA approver in SynOps for all eshop tasks Monitor and inspect all promo setups and submissions according to client requirements. Monitor client platform's store content (title, descriptions, attributes, etc.) as per client...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Myeg Services Berhad Full time

    The Client Service Specialist at MYEG Services Berhad is a part-time, work-from-home position based in Kuala Lumpur, Malaysia. This role is at the Associate Level and requires a minimum of 3 years of experience in client service or a related field.Responsibilities:1. Provide exceptional customer service to clients via phone, email, and chat channels.2....


  • Kuala Lumpur, Kuala Lumpur, Malaysia Myeg Services Berhad Full time

    The Client Service Specialist at MYEG Services Berhad is a part-time, work-from-home position based in Kuala Lumpur, Malaysia. This role is at the Associate Level and requires a minimum of 3 years of experience in client service or a related field.Responsibilities:1. Provide exceptional customer service to clients via phone, email, and chat channels.2....


  • Kuala Lumpur, Kuala Lumpur, Malaysia Concentrix Full time

    Job Title:Specialist, Partner SuccessJob DescriptionThe Partner Specialist is responsible for effectively enabling the sales process for a client's products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Concentrix Full time

    Job Title:Specialist, Partner SuccessJob DescriptionThe Partner Specialist is responsible for effectively enabling the sales process for a client's products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel...

  • Sales Executive

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia EPL FINANCE SPECIALIST Full time

    What services we r providing:house loaninvestmenttrustinsuranceJob scope areMeet client, do explanations to them& hit sales targetPay: RM5, RM8,000.00 per monthBenefits: Flexible schedule Opportunities for promotion Professional developmentSupplemental pay types: Commission pay Performance bonus Retention bonus Signing bonus Yearly bonus

  • Marketing Specialist

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia LVR Marketing Group Full time

    Responsibilities: Identify and pursue new business opportunities Build and maintain strong client relationships Meet and exceed sales targets Collaborate with the marketing team to develop effective strategies in term of sales facetoface. Analyze campaign performance and adjust strategies accordingly Collaborate with crossfunctional teams.'''Experience'''...