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Customer Service Representative
3 months ago
Company Description
Renesas is one of the top global semiconductor companies in the world.
We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure and IoT markets.
Our robust product portfolio includes world-leading MCUs, SoCs, analog and power products, plus Winning Combination solutions that curate these complementary products.
We are a key supplier to the world's leading manufacturers of electronics you rely on every day; you may not see our products, but they are all around you.
Renesas employs roughly 21,000 people in more than 30 countries worldwide.As a global team, our employees actively embody the Renesas Culture, our guiding principles based on five key elements:
Transparent, Agile, Global, Innovative, and Entrepreneurial.
Renesas believes in, and has a commitment to, diversity and inclusion, with initiatives and a leadership team dedicated to its resources and values.
At Renesas, we want to build a sustainable future where technology helps make our lives easier. Join us and build your future by being part of what's next in electronics and the world.- Quote & Debit review in Model N
- Standard order management including expedites/pull ins/cancellation/push outs.
- Support Customer's RMA & other RMA related FA support.
- Support review of account booking/backlog/billing with Sales.
- Other adhoc support covering free of charge sample tracking for Distis, customer questionaires & other EHS/technical matters.
- Partner with Sales to manage all Renesas communications with Distis/customers.
- Renesas contact for Distis and Sales for any other topics.
Qualifications
- Bachelor's Degree or above in any field.
- Customer Operations or Support and/or Inside Sales.
- Customer Service process knowledge, passionate in delighting customers by rendering excellent support.
- Fluent in English & Chinese in both oral and written
- Must possess strong problem solving, communication and interpersonal skills.
Additional Information
Renesas' mission, To Make Our Lives Easier, is underpinned by our company culture, TAGIE. TAGIE stands for Transparent, Agile, Global, Innovative and Entrepreneurial.
Our goal is to embed this unique culture in everything we do to succeed as a company and create trust with our diverse colleagues, customers and stakeholders.
Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law.
