Inside Sales Manager

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Dow Jones Full time

Job Description:

Our expanding Chemical Market Analytics Sales team requires a highly motivated Inside Sales Manager.

The successful applicant will be responsible for selling a particular set of products from our chemicals and/or energy portfolio across the APAC region, China and managing existing business.

This role positions the individual for outstanding career growth within Dow Jones.

To be successful in this role, you will be able to demonstrate:

  • A tangible track record of inside sales or telemarketing success.
  • A detailed knowledge of the sales cycle.
  • Experience of selling information services or software solutions
  • Excellent communication and influencing skills
  • Excellent team management skill with experience in leading an inside sales team of 35 sales representative or more
  • Eager to learn value propositions across a particular collection of the Dow Jones portfolio of products

Job objective:


This role has responsibility for the contacting, penetrating and qualifying accounts from leads supplied by the business line and marketing.

The individual will managing the inside sales representatives team setting and tracking performance towards the assigned sales target for the team.

Monitor sales metrics and manage the entire sales administration process.

General Job Duties:

  • Following up on sales enquiries within agreed time frames to open sales opportunities
  • Schedules activity around review calls, renewal calls and customer queries
  • Initiates and answers sales calls for Chemical Market Analytics products and services
  • Conducts telephone conversations to identify and qualify prospective customers and records sales prospecting activity in SalesForce system
  • Ensures customer delight
  • Supports the new business sales team with accurate information and a steady supply of new business leads

Specific Job Duties:

  • Develop/implement a clear strategy to exceed quota
  • Develop knowledge of the desired Chemical Market Analytics and energy products and capabilities
  • Develop an understanding of the sales value proposition for said products and how they fit into the business requirements of our clients.
  • Monitor the achievement of sales objectives with each account and the leads into those accounts.
  • Learn and deliver a standard sales pitch provided by the business line with the intention of qualifying a potential sale for the new business sales team.
  • Monitor competitor activity in each account and ensure that an appropriate response is formulated and implemented where necessary.
  • Prepare and submit sales/activity reports as required
  • Forecasts accurately and grows pipeline which will include upgrade orders
  • Generates referrals and new business leads
  • Responds to customer calls regarding a specific set of products and services and identifies up selling opportunities for such calls
  • Grows revenue at existing and new clients

Background/Experience:

  • University degree in Chemistry or related technical area
  • Minimum 810 years experience selling products and services using only the telephone within the chemicals and/or energy sector and endtoend management of the sales cycle
  • Knowledge of the chemicals and/or energy industry preferred
  • Highly organized and efficient at managing day to day business with multiple priorities
  • English and chinese language skills are imperative. Additional languages (Japanese) would be an advantage.
  • Strong oral and written communication skills.
  • Mature, confident & selfmotivated with a passion for selling.
  • A quick learner on new products and sales approaches
APAC Benefits

  • Comprehensive Insurance & Retirement plans
  • Paid Time Off and Leaves
  • Education Benefits
  • Family Care Benefits
  • Career Growth Programs
  • Access to Dow Jones Products
  • Employee Referral Program
  • Employee Wellbeing Support & Fitness Programs

Business Area:
OPIS-CMA

Job Category:
Sales

Union Status:
Non-Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities.

Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.


This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead.

More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Req ID: 37827

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