Customer Service Representative

1 week ago


Bangsar South, Malaysia iPrice Group Sdn Bhd Full time

ABOUT THE ROLE

ABOUT IPRICE
iPrice is the place price-conscious shoppers go to find the best deals online. We do this by sorting through billions of offers from e-commerce platforms to identify the cheapest trustworthy offers.

Our website is trusted by 20 million users every month and is one of the top 5 e-commerce destinations, by traffic numbers, in Asia Pacific.


Why join us?
Surround yourself with a dynamic culture and people who are inclusive, fun, courageous, open to feedback and constantly looking for ways to improve themselves:

  • Collaborate on solving
    the Biggest Challenges in Ecommerce:
  • Immerse yourself in a
    Multicultural Organization at the Centre of SEA:
  • Accelerate your
    Personal Growth and Career


As a Customer Service Representative, your focus will be to take ownership on managing customer's inquiries, feedback & generate sales leads.


RESPONSIBILITIES

  • Engage with customers via chat online, providing prompt and professional responses while identifying potential sales opportunities.
  • Assess and address customer needs, offering tailored solutions and recommendations.
  • Foster trust and maintain positive relationships through clear and engaging communication.
  • Ensure the provision of accurate and comprehensive information by staying updated on products and company policies.
  • Address customer complaints promptly, propose solutions, and follow up to ensure customer satisfaction.
  • Maintain detailed records of customer interactions, documenting inquiries and the actions taken.
  • Adhere to company communication guidelines and policies, ensuring compliance with standards and regulations.

REQUIREMENTS

  • Must be fluent in English (written & spoken).
  • Fluent in Mandarin / Bahasa Malaysia (written & spoken) is a plus.
  • Able to work in shifts, weekends and public holidays.
  • Able to work in a fastpaced environment and adaptable to change_._
  • Detailoriented, selfmotivated & has good common sense.
  • Good team player_ _that thrives in a communicative, feedback driven environment.

KEY COMPETENCIES

  • Strong problemsolving skills.
  • Patience and ability to handle difficult customers.
  • Attention to detail.
  • Ability to work independently and as part of a team.
  • High level of professionalism and reliability.

BENEFITS

  • Comprehensive healthcare benefits (including outpatient, inpatient, dental & pharmaceutical benefits for you and your family)
  • Additional wellbeing benefits, such as mental health coverage
  • Adaptable working approach (including leave in lieu, flexible working hours)
  • Additional Office perks (including monthly lunch & team allowances, stocked pantry; subsidised vending machine and plenty of fun events)
  • EPF and SOCSO contributions for all fulltime employees

Pay:
Up to RM3,000.00 per month

Schedule:

  • Day shift
  • Monday to Friday

Application Question(s):

  • Do you have any past experience in customer service?

Language:

  • English? (preferred)
Expected Start Date: 06/28/2024

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