Customer Service Representative

1 week ago


Bangsar South, Malaysia iPrice Group Sdn Bhd Full time

ABOUT THE ROLE


A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency.


ABOUT IPRICE
iPrice is the place price-conscious shoppers go to find the best deals online. We do this by sorting through billions of offers from e-commerce platforms to identify the cheapest trustworthy offers.

Our website is trusted by 20 million users every month and is one of the top 5 e-commerce destinations, by traffic numbers, in Asia Pacific.


Why join us?
Surround yourself with a dynamic culture and people who are inclusive, fun, courageous, open to feedback and constantly looking for ways to improve themselves:

  • Collaborate on solving
    the Biggest Challenges in Ecommerce:
  • Immerse yourself in a
    Multicultural Organization at the Centre of SEA:
  • Accelerate your
    Personal Growth and Career


As a Customer Service Representative, your focus will be to take ownership on managing customer's inquiries, feedback & generate sales leads.


RESPONSIBILITIES

  • Manage large amounts of incoming chats
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives promptly.
  • Actively keeping records for chats summary.
  • Follow communication procedures, guidelines and policies

REQUIREMENTS

  • Must be fluent in English & Mandarin (written & spoken).
  • Able to work in shifts, weekends and public holidays.
  • Able to work in a fastpaced environment and adaptable to change_._
  • Detailoriented and selfmotivated_._
  • Good team playerthat thrives in a communicative, feedback driven environment

BENEFITS

  • Comprehensive healthcare benefits (including outpatient, inpatient, dental & pharmaceutical benefits for you and your family)
  • Adaptable working approach
  • Additional Office perks (claimable grab rides in past 7:30pm; stocked pantry; subsidised vending machine and plenty of events)
  • Discounted Classpass; and free access to mental health services.

Salary:
Up to RM3,000.00 per month

Schedule:

  • Day shift
  • Monday to Friday

Language:

  • Mandarin (preferred)
  • English (preferred)

Ability to Commute:

  • Bangsar South (required)
Expected Start Date: 03/04/2024

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