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Agency Admin Associate

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Intelek Talent Solutions Sdn Bhd Full time

Position:

Agency Admin Associate

Contract Duration:
6 Months Contract

Industry:

Insurance/Takaful

Working Location:

Jalan Ampang, KL

Basic Salary:

RM 2,300

Work Schedule:

Monday - Friday (8.30 am pm)

Job Summary:


To assist the Head of Agency Admin in supporting agency administration functions for Takaful business and to help the Company achieve its short-term goals and long-term objectives.


  • Liaise with the IT department and follow up with agents regarding MPOS app problems or bugs.
  • Update MPOS EPAY Payment Pending Cases and request refunds/transfers from agents regarding ePayments.
  • Update event notifications for version updates, downtime of MPOS, Epay, etc.
  • Provide technical and functional support.
  • Monitor and respond promptly to requests received through the helpdesk.
  • Attend to users on issues encountered, escalate issues when necessary, update users on status, and close tickets when issues are resolved.
  • Manage configurations, utilities, software default settings, etc., for new users.
  • Report issues to the MPOS app developer for escalation.
  • Ensure all registrations, movements (branch transfer), terminations, and resignations are updated in the system.
  • Ensure collection of batch letters for change of servicing and reinstatement.
  • Compile letters with the "Bulk Mailing Insertion Request Form" by batch.
  • Ensure compliance with Agency Office Maintenance (AOM) guidelines.
  • Process AOM payment monthly and submit to Agency Compensation before the deadline.
  • Update the listing of received PR Manual Adjustment forms.
  • Assist inquiries from agents and other relevant parties regarding PR Manual Adjustment.

Requirements:

-
Bachelor's Degree in Finance/Banking/Accounting/Insurance or related course (preferably 3.00 pointer and above)
:

-
Minimum 3 years of experience in the industry with experience in Takaful/Insurance environment
:

  • Excellent communication skills in English and Bahasa Malaysia (both spoken and written) with the ability to interact with individuals at all levels.
-
Good customer service skills, with basic mobile app knowledge, and front office operations
:

  • High attention to details and able to work within tight deadline.
-
Must be able to start immediately or within short notice & fully vaccinated for Covid19.

Tag:
nfh/plp/

Job Types:

Full-time, Contract

Contract length: 6 months

Salary:

RM2,300.00 per month

Application Question(s):

  • How much notice are you required to give your current employer?
  • Are you a Malaysian Citizen?

Education:

  • Bachelor's (required)

Experience:

  • Administrative: 1 year (required)