Application Support

2 weeks ago


Johor Bahru, Johor, Malaysia Rapsys Technologies Full time

Responsibilities:

  • Document support interactions and solutions to ensure knowledge transfer
  • Maintain accurate records of all support inquiries and resolutions
  • Identify and escalate complex issues to the development team
  • Stay uptodate on the latest features and functionality of the platform
  • Proactively identify potential issues and develop solutions to prevent them
  • Collaborate with other internal teams to ensure seamless user experience

Qualifications:

  • Proven experience troubleshooting and resolving software issues
  • Excellent communication and interpersonal skills
  • Strong analytical and problemsolving skills
  • Ability to work independently and as part of a team
  • Good verbal and written English is required.
  • Mandarin or Cantonese is preferred.
  • Proficiency in Issue & Project tracking software like Jira is preferred

Application Question(s):

  • Do you know Mandarin/ Cantonese
  • Yes/No:

Experience:

Application Support: 1 year (preferred)

  • Jira: 1 year (preferred)

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