![Malaysia Airlines Berhad](https://media.trabajo.org/img/noimg.jpg)
Chat support assistant
4 weeks ago
Job description:
Malaysia Airlines Berhad is seeking a dedicated and experienced Chat Support Assistant to join our team on a remote basis.
As a Chat Support Assistant, you will be responsible for providing timely and accurate responses to customer inquiries and concerns through our online chat platform.
Responsibilities:
- Communicate with customers via chat to address their questions, problems, and feedback
- Provide information about products, services, and promotions
- Assist customers with booking flights, managing reservations, and processing payments
- Resolve customer complaints and escalate issues as needed
- Collaborate with other team members to ensure a seamless customer experience
- Maintain a high level of professionalism and customer service at all timesRequirements:
- 2 years of experience in customer service or a related field
- Hardworking and able to work independently
- Strong cooperation and critical thinking skills
- Excellent communication and problem
- solving abilities
- Proficiency in using chat platforms and customer service software
- Availability to work full
- time on a remote basis
- Associate level of seniorityBenefits:
- Gym membership
- Paid Time Off (PTO)
- Free accommodation
- Opportunity for career advancement within the companyWorking environment: At Malaysia Airlines Berhad, we prioritize quality in all aspects of our work, products, and services. We encourage creativity, collaboration, and innovation to deliver the best possible experience for our customers.
Deadline to apply:
May 13, 2024Equal opportunity statement: Malaysia Airlines Berhad is an equal opportunity employer and we welcome applications from all qualified individuals, regardless of race, gender, age, religion, or disability.
We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.How to apply:
Apply on Grab Jobs and you will be notified if shortlisted for the job.
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