![Kossan Rubber Industries Berhad](https://static.grabjobs.co/img/place_holder_3.webp)
Live chat representative
1 month ago
Job Description:
Kossan Rubber Industries Berhad is looking for a passionate Live Chat Representative to join their team in Johor Bahru, Johor, MY.
As a full-time Associate Level employee, the ideal candidate should have a minimum of 4 years of experience in customer service or a related field.
Responsibilities:
- Engage with customers in real-time via live chat to provide support, answer inquiries, and resolve issues
- Maintain professionalism and high customer service standards
- Handle multiple chat conversations simultaneously with accuracy and efficiency
- Collaborate with team members and different departments to offer comprehensive solutions to customer inquiries
- Keep detailed records of customer interactions and transactions
- Identify opportunities for enhancing processes and efficiency in delivering customer assistanceRequirements:
- Independent and effective in a fast-paced setting
- Enthusiastic about delivering outstanding customer service
- Strong critical-thinking skills and ability to think quickly
- Demonstrated leadership skills and a proactive approach to solving problems
- Excellent written and verbal communication abilities
- Proficient in using live chat software and other customer support tools
- Able to work flexible hours, including weekends and holidaysBenefits:
- Free accommodation for outstation staff
- Dental insurance provided
- Parental leave for new parents
- Opportunities for professional development and career advancement
- Focus on maintaining work-life balance and employee well-beingDeadline to apply:
** Equal Opportunity Statement: Kossan Rubber Industries Berhad is an equal opportunity employer and is dedicated to fostering a diverse and inclusive work environment. Applications from all qualified candidates regardless of race, gender, age, sexual orientation, or disability are encouraged.
How to apply:
Apply on Grab Jobs and receive notifications if shortlisted for the position.
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