Contact center assistant

1 month ago


Johor Bahru, Johor, Malaysia Tenaga Nasional Berhad Full time

Job Description:
We are looking for a dedicated and passionate Contact Center Assistant to join our team at Tenaga Nasional Berhad.

This is a part-time position that allows you to work from the comfort of your own home in Johor Bahru, Johor, MY.

As an Associate Level employee, we are seeking someone with at least 4 years of experience in a similar role.


Responsibilities:

  • Handling inbound and outbound calls from customers, providing exceptional customer service and resolving any inquiries or issues promptly and professionally
  • Responding to emails and live chat messages in a timely manner
  • Following up with customers to ensure their needs are met and problems are resolved
  • Utilizing planning and analysis skills to identify trends and provide feedback to improve customer satisfaction
  • Collaborating with other team members to ensure a seamless customer experience
  • Adhering to company policies and procedures at all timesRequirements:
  • Minimum of 4 years of experience in a contact center or customer service role
  • Strong communication skills, both written and verbal
  • Excellent planning and analysis skills
  • Ability to work independently and as part of a team
  • Proficiency in using CRM software and other contact center tools
  • High school diploma or equivalentPersonality traits:
  • Dedicated
  • PassionateSoft skills:
  • Planning
  • AnalysisBenefits:
  • Free accommodation
  • Paid Time Off (PTO)
  • Travel opportunitiesWorking environment: We prioritize understanding and empathy in all interactions with customers and strive to create a positive and supportive work environment for all employees

Deadline to apply:

** Equal Opportunity Statement:
Tenaga Nasional Berhad is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:
Apply on Grab Jobs and you will be notified if shortlisted for the job.

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