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Call center officer

4 months ago

Johor Bahru, Johor, Malaysia Axiata Group Berhad Full time

Job Description:

We are looking for a dedicated and tenacious Call Center Officer to become part of our team at Axiata Group Berhad in Johor Bahru, Johor, MY.

As a role at Associate Level, the Call Center Officer should possess a minimum of 2 years of relevant experience.


Responsibilities:
  • Handle inbound and outbound calls in a professional and efficient manner
  • Deliver outstanding customer service and resolve customer queries
  • Manage customer accounts and update details in the system
  • Achieve and surpass performance goals
  • Maintain a positive outlook and collaborate effectively with team members
  • Utilize strong communication skills to assist customers effectively
  • Adhere to company policies and procedures consistently
Requirements:
  • High school diploma or equivalent required; Bachelor's degree preferred
  • 2+ years of experience in a call center or customer service role
  • Strong interpersonal skills and capability to communicate well with customers
  • Proficient in Microsoft Office and CRM software
  • Strong planning and people management skills
  • Demonstrate motivated and tenacious personality traits
  • Ability to thrive in a dynamic environment and handle multiple tasks concurrently
Benefits:
  • Vision insurance
  • Paid overtime
  • Medical coverage

Working Environment:

At Axiata Group Berhad, we prioritize the well-being of our employees through health and wellness programs. We aim to foster a supportive and inclusive workplace where every team member is valued and respected.


Deadline to Apply:

May 29, 2024


Equal Opportunity Statement:

Axiata Group Berhad upholds equal opportunities and embraces diversity in the workforce. We do not differentiate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristic. All qualified candidates are welcome to submit their applications.


How to apply:

Submit your application on Grab Jobs platform, and you will receive notification if shortlisted for the position.