Client relations assistant

2 weeks ago


Johor Bahru, Johor, Malaysia Hilton Full time

Job Description:

The Client Relations Assistant at Hilton will be responsible for building and maintaining positive relationships with clients, ensuring their needs are met and issues are resolved in a timely manner.

This is a remote position based in Johor Bahru, MY, and is part-time with entry-level seniority and a requirement of at least 1 year of experience.


Responsibilities:

  • Respond to client inquiries and concerns via phone, email, and online chat
  • Provide exceptional customer service and support to clients
  • Collaborate with internal teams to address client needs and resolve issues
  • Assist in the development and implementation of client retention strategies
  • Monitor client feedback and provide insights for improvement
  • Organize and maintain client records and communication historyRequirements:
  • Driven and adaptable personality traits
  • Creativity and emotional intelligence as soft skills
  • Strong communication skills, both written and verbal
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office suite and CRM software
  • Bachelor's degree in Business Administration or related field preferredBenefits:
  • Paid Time Off (PTO)
  • Visa sponsorship for eligible candidates
  • Retirement plan options

Working Environment:
At Hilton, we nurture an entrepreneurial atmosphere, even within an established organization. We encourage creativity, innovation, and professional growth in a supportive and collaborative environment.

Deadline to Apply:
Please submit your application by June 14, 2024.

Equal Opportunity Statement:
Hilton is an equal opportunity employer and is committed to diversity in the workplace.

We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic.


How to apply:
Apply on Grab Jobs and you will be notified if shortlisted for the job.

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