Client Relationship Manager

1 week ago

Johor Bahru, Johor, Malaysia VH Associates Sdn Bhd Full time

At VentureHaven, we believe every business has the potential to be a great force for good, and a sustainable change-maker.

That's why we support businesses to do what they do best.

By taking away the tedious but necessary compliance and administrative tasks like incorporation, book-keeping, preparing financial statements and filing of taxes, we help entrepreneurs and executives focus on their purpose & business success.

For the last decade, we focused on providing essential corporate services at affordable rates for SMEs and start-ups.

This gave us a competitive edge and we're honored to have been named one of Singapore's Fastest Growing Companies and a Brand for Good.

We believe by balancing profits and pricing; we enable our customers to have more sustainable business success.


In the next decade, even as we continue to embrace digital tools to help us do our jobs better, we will never forget the importance of a warm, human touch.


That's why we invite you to join our high energy, fun and flexible team that takes pride in what they do.

As a growing company, we reward and promote high performers who are committed to taking the company to the next level.


Responsibilities**:
_

-
Engage clients proactively to understand their needs and ensuring timely delivery of services to maintain high customer satisfaction.

  • Be the
    key point of contact on clients' enquiries and
    provide the direct product or service recommendations to achieve service excellence and contribute to the business goals.
  • Building trust and developing healthy longterm client relationship.
-
Generate new sales and identify new sales opportunity through existing or new accounts to maintain healthy sales pipelines.
-
Resolve escalated customer issues and complaints, managing the customers' expectation in a professional manner.
-
Collaborate with cross functional departments to ensure proper client management, maintaining high customer satisfaction rating and create business partnership opportunity.

  • Other adhoc tasks as assigned
-
Job Requirements:_

  • Diploma or Degree in Marketing/Business Management or related discipline
  • Minimum 3 years of relevant experience in Key Account Management, familiar with Accounting standards will be advantageous
  • A highly motivated selfstarter with excellent customer service and communication skills
  • Strong analytical skills to develop a deep understanding of the products and services provided to clients
  • Ability to understand customer needs and business requirements
  • Good command of written and spoken English
  • Able to work independently as well as a team player
-
Why Join us? We offer:_

  • Attractive remuneration package
  • Attractive commission scheme with clear goals and vision
  • Great career and professional development opportunities
  • Friendly and inclusive work environment

Salary:
RM4, RM7,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Commission pay

Education:

  • Diploma/Advanced Diploma (required)

Experience:

- key account management: 3 years (required)

Language:

  • English (required)
  • Mandarin (required)

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