Chat Support Agent

2 weeks ago


Johor Bahru, Johor, Malaysia Gratitude Inc. Full time

Role:
Customer Retention Specialist

Timings:
Rotational Shifts (Permanent)

Industry:

BPO

Work Mode:
Work from office

Functional Area:
ITES /
BPO / Customer Service

Process:
Voice

Key Skills:
Customer Service

-
Chat Support Agent

Key Responsibilities:

  • Chat support agents may focus on resolving customer concerns solely through instant messaging.
  • Provide customers with reliable support throughout the purchasing process or troubleshoot any issues that arise.
  • Responding to every customer query, making sure customers feel valued, and following up with customers' postchat.
  • Carefully answer customer questions, provide clear and transparent details on the products, and patiently guide customers through the purchasing process.

Essential Skills, Knowledge, and Experience:

  • SPM or above
  • 03 of experience

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